Global Micro's Integration of Cloud Solutions with PSA and Accounting Software via Flowgear
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Cement
- Finance & Insurance
Use Cases
- Inventory Management
- Leasing Finance Automation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Global Micro Solutions is South Africa's most experienced cloud service provider. The company provides a wide range of IT solutions, from email management to complex hybrid cloud solutions, to over 4500 customers. Its infrastructure is scaled to support 300,000 users. As a single-source cloud service provider, Global Micro offers best-of-breed solutions to its customers. However, these solutions are usually not integrated, which led to the company's decision to implement Flowgear to integrate its cloud solutions with its PSA software and accounting software.
The Challenge
Global Micro Solutions, a leading cloud service provider in South Africa, faced a significant challenge in integrating its diverse cloud solutions with its professional services automation (PSA) software, ConnectWise, and Sage Evolution accounting software. The company, which provides IT solutions to over 4500 customers and supports 300,000 users, offers a wide range of services from email management to complex hybrid cloud solutions. However, these solutions were not integrated, posing a challenge for the company as its customers expected a seamless value chain. Furthermore, as a cloud service provider, Global Micro needed to accurately meter and bill for its services, which required the integration of data from its cloud solutions with ConnectWise and Sage Evolution.
The Solution
Global Micro Solutions implemented Flowgear, an agile integration platform, to address its integration challenges. Flowgear enabled the company to automate and orchestrate the integration of its disparate cloud systems with ConnectWise and Sage Evolution. The platform's long history of supporting the service provider industry made it an ideal choice for Global Micro. The company now has over 500 integration workflows running almost continuously on the Flowgear platform, which orchestrates multiple disparate systems into one platform. This has allowed Global Micro to offer superior migration and co-existence solutions to its customers. Additionally, Flowgear's professional services team has been instrumental in helping Global Micro build unique integrations, providing the company with a competitive advantage.
Operational Impact
Quantitative Benefit
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