Global Pharmaceutical Improve Artworks Efficiency by 60%
Customer Company Size
Large Corporate
Region
- Europe
- America
Country
- Ireland
- United States
Product
- FlowForma Process Automation
Tech Stack
- Microsoft SharePoint
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Pharmaceuticals
Applicable Functions
- Quality Assurance
Use Cases
- Regulatory Compliance Monitoring
- Process Control & Optimization
Services
- System Integration
- Training
About The Customer
The customer is a global pharmaceutical company. The company is highly distributed and fast-growing, with operations in multiple countries. The company had already implemented Microsoft SharePoint® to improve document processes. The company's IT Manager was tasked with finding ways of delivering better quality connectivity and applications to the business. The company's artwork management process was complex and heavily regulated, involving up to 10 people across multiple countries. The company was under pressure to meet different timescales in different countries for artwork approval by regulatory authorities. The company needed a solution that would provide control and visibility of the process, especially in light of increasing industry spot checks and rigorous inspections.
The Challenge
The client, a global pharmaceutical company, was facing significant challenges with their artwork management process. Artwork error was identified as the biggest reason for product recall in the pharmaceutical sector. Changes to artwork had to be approved by regulatory authorities within a finite amount of time, and the manufacturer was under pressure to meet different timescales in different countries. Prior to the implementation of FlowForma Process Automation, artwork was approved through numerous telephone calls and emails, typically involving up to 10 people across multiple countries. The process lacked clarity, timelines, alerts, and traceability, resulting in poor management and group oversight. With increasing industry spot checks and rigorous inspections, the client needed to gain control and visibility of the process.
The Solution
FlowForma Process Automation was introduced to streamline the artwork management process. The deployment took longer than planned as the company kept discovering more functionalities they could leverage. FlowForma Process Automation was used to provide two workflows. One to push through an artwork mock-up for preapproval by the regulatory authority, and the second for the actual production of the finished artwork with change requests. The design studio, based in Europe, creates the artwork and shares documents for approval with different parts of the world. The forms-based solution goes through an iterative process where people in other territories input their changes via automated workflow. The artwork coordinator uploads the final version and makes it available to each market where the product is scheduled to launch. Unlike other labeling solutions, FlowForma Process Automation continues right up to the point where a product is released to the manufacturing site at the end of the audit trail.
Operational Impact
Quantitative Benefit
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