FM:Systems > Case Studies > Global Space Technology: Streamlining Operations with FM:Systems

Global Space Technology: Streamlining Operations with FM:Systems

Technology Category

Functional Applications - Fleet Management Systems (FMS)
Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Buildings
Cement

Applicable Functions

Facility Management
Quality Assurance

Use Cases

Fleet Management
Time Sensitive Networking

Services

System Integration
Testing & Certification

About The Customer

The client is a leading space technology and intelligence company that helps more than 50 governments and innovative businesses monitor global change, deliver broadband communications, and advance space operations with capabilities in Space Infrastructure and Earth Intelligence. The company has 4400 employees and interacts with 3.8 billion people every month. It has customers in 70 countries and operates 21 workplaces worldwide. The company was experiencing rapid growth and had recently expanded its real estate footprint due to a strategic acquisition.

The Challenge

The leading space technology and intelligence company was experiencing rapid growth and had recently expanded its real estate footprint due to a strategic acquisition. The facilities team was tasked with making sense of space utilization data from multiple inherited manual systems and sources across the expanded real estate portfolio. The lack of a centralized system made it difficult to understand how each corporate site was being used and to provide reliable information on how to best optimize each. Additionally, the organization was shifting to hybrid and flexible work arrangements following the Covid-19 pandemic. A key part of their return to work strategy was to ensure employees had guaranteed workspaces and optimal in-office experiences.

The Solution

The company turned to FM:Systems all-in-one digital workplace platform to address these challenges. The organization first rolled out the FMS:Employee advanced room and desk booking solution to enable two new types of work arrangements: “flex employees,” who needed the same desk to use whenever they came in; and “hybrid employees,” who could use any workspace. Unlike other vendors, FMS:Employee offered robust functionality and flexibility, allowing employees to easily plan a productive in-office work day. Next, the organization focused on aggregating all workplace utilization and occupancy data onto the FMS:Workplace solution. This created a centralized system for the company to efficiently examine quality, automated data for identifying real estate right-sizing and cost reduction opportunities. Real-time visibility into these corporate sites also helped the company determine the right mix of desks and types of workspaces to match the needs of its hybrid and flex workers.

Operational Impact

The implementation of FM:Systems has provided the organization with reliable visibility into their entire real estate portfolio, enabling them to uncover underused workspaces and identify opportunities for rationalizing or optimizing properties. The facilities team has been put in a more strategic position, able to share accurate data with the executive leadership team to make smart decisions that can offset costs. The company has successfully enabled new work models for its employees, allowing them to split their time between the office and working remotely. Employees can now quickly and easily find a meeting room, collaboration station, huddle rooms or hot desk to ensure their time spent at the office is productive. The company has also created a digital locker system on the platform so employees can safely leave their big items in their reserved locker at the office, enhancing the employee experience.

Quantitative Benefit