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GlobalLogic > Case Studies > Global Tool Manufacturer Enhances Tool Management and User Experience with IoT and AR Solutions

Global Tool Manufacturer Enhances Tool Management and User Experience with IoT and AR Solutions

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Customer Company Size
Large Corporate
Country
  • Worldwide
Product
  • Next-Gen Tool Management System
  • IoT Asset Management Platform
  • AR Tool Guidance Solution
Tech Stack
  • IoT Platform
  • Mobile App
  • AR-based Immersive Learning Application
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
  • Revenue Growth
Technology Category
  • Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Asset Health Management (AHM)
  • Augmented Reality
  • Predictive Maintenance
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
GlobalLogic’s client is the world’s most innovative tool manufacturer, developing products for the construction, building maintenance, energy, and manufacturing industries. The company has a strong focus on innovation and customer satisfaction, aiming to provide cutting-edge solutions that enhance productivity and safety in various industrial sectors. With a global presence, the client has established itself as a leader in the tool manufacturing industry, continuously seeking to improve its product offerings and user experience. Since 2017, GlobalLogic has been engaged with this client to extend its digital product roadmap and elevate the user experience of its loyal customer base.
The Challenge
The client had multiple solutions for asset management and was looking for a partner to consolidate their solutions into a single integrated platform that can support multiple applications and devices, and integration with multiple external systems. Additionally, the client was searching for ways to improve the 'on-the-job' product guidance and assistance experience for their end users. Construction workers often faced challenges accessing comprehensive product assembly and use instructions, leading to tool damage and safety concerns.
The Solution
GlobalLogic developed a next-generation tool management solution that enables various distributed parties to improve their internal processes and daily work. The solution included an IoT platform and a mobile app with features such as search, identify, and book assets, check inventory, customize location, manage documentation, and analyze data. Additionally, GlobalLogic developed a proof-of-concept for a blended guidance solution that provides on-the-job assistance through an AR-based immersive learning application. This solution allows users to scan a product’s QR code to find model and assembly information, view 2D/3D/AR renderings of the product, watch and listen to instructions for use, and export a 2D model, sequence map, or product list via PDF.
Operational Impact
  • The client experienced a significant increase in sales globally, almost doubling the rate of the worldwide construction market.
  • There was a notable increase in operating profits and a return-on-sales (ROS) of 12.9%.
  • The solution led to a 5% increase in productivity, saving a single worker nearly 90 hours of unproductive time spent searching for equipment annually.
  • The client saw an increase in customer satisfaction scores, with significant ease in tracking certificates and maintenance dates, thus avoiding warranty claim conflicts.
Quantitative Benefit
  • 10.7% increase in sales globally.
  • 7% increase in operating profits.
  • Return-on-sales (ROS) of 12.9%.
  • 5% increase in productivity.

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