Goodwill of Central and Coastal Virginia Enhances Efficiency with Nintex Automation
Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Education
Applicable Functions
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Personnel Tracking & Monitoring
Services
- Training
About The Customer
Goodwill of Central and Coastal Virginia (GCCVA) is a non-profit organization that has been providing job-training, employment placement services, and other community-based programs since 1923. The organization helps thousands of people find work each year, particularly those who face impediments entering the workforce, such as lack of education or skills, language barriers, physical or intellectual disabilities, or major life transitions. GCCVA operates five community employment centers across Central and Coastal Virginia, offering a wide variety of workforce training services at no charge.
The Challenge
Goodwill of Central and Coastal Virginia (GCCVA), a non-profit organization providing job-training, employment placement services, and other community-based programs, was facing challenges with its IT infrastructure. The organization was heavily reliant on SharePoint 2010, using many InfoPath forms and SharePoint Designer workflows. However, these tools presented significant limitations, especially when interacting with other line-of-business systems. GCCVA had built custom applications on top of SharePoint, using native SharePoint rules, controls, and webparts. These applications required using a CodePlex list adapter to pull data out of SharePoint into a custom SQL database. This process was complicated and often caused many problems. Furthermore, InfoPath was slow and difficult to use, especially for non-developers. The organization was planning to migrate from SharePoint 2010 to SharePoint 2019, which presented an opportunity to improve their IT infrastructure.
The Solution
GCCVA chose Nintex to replace InfoPath and SharePoint Designer Workflows as they moved to SharePoint 2019. Nintex Workflows and Forms provided GCCVA with the functionality they needed to improve the efficiency of key processes and to facilitate more complex processes. The IT team at GCCVA automated various business processes by leveraging Nintex Workflows and Nintex Forms, including creating a transactional solution to provide automated reporting for billing and metrics. They built a custom billing application using Nintex and SQL Server Reporting Services, which featured a modern, easy-to-use design on the front end that connects to a SQL database on the back end for records, data validations, and auditing. This new process allowed supervisors to take action every day on the report, with daily validation carried out via email and any instances of duplicated or missing data automatically flagged.
Operational Impact
Quantitative Benefit
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