Government 4.0 Digitalizing Administrative Processes
Customer Company Size
Large Corporate
Region
- Europe
Country
- Germany
Product
- webMethods Integration Platform
- Software AG Digital Business Platform
- Adabas database
Tech Stack
- Enterprise Service Bus (ESB)
- Service-oriented architecture
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Digital Twin
- Process Control & Optimization
Services
- System Integration
- Software Design & Engineering Services
About The Customer
The State Office for Salaries and Pensions is located in Germany and is responsible for paying more than 400,000 civil servants their wages, family allowance, and contributions toward medical expenses. In addition to paying both active and retired employees of the state, the agency also covers travel and moving expenses for many departments in the state government, as well as paying compensation to victims of National Socialist persecution. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year.
The Challenge
The State Office for Salaries and Pensions in Germany was facing a growing demand for online services and the need to integrate modern IT systems into mainframe applications. The agency was also looking to digitalize all administrative processes in the long term. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. The past decade has seen a growing trend in public administration toward customer-friendly web portals and decentralized applications. The agency was looking to expand webMethods into a central hub for all its applications.
The Solution
The agency implemented the webMethods Integration Platform and the Software AG Digital Business Platform. These platforms allowed the agency to connect the digital and physical worlds, making all of its multi-level processes based on Adabas mainframe applications more efficient. All state employees can now access important documents via a user-friendly customer portal, as well as apply for financial assistance or reimbursement for their travel costs. The agency's IT infrastructure is built on the foundations of an Adabas database. Clients can access the system using modern and user-friendly web-based applications. The agency also implemented the webMethods Enterprise Service Bus (ESB) that now forms part of the Digital Business Platform as the hub for all its applications.
Operational Impact
Quantitative Benefit
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