Government Agency Protects Voice and Video Service Quality, Modernizes Data Center
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG technology
- nGenius 5000 series packet flow switch
Tech Stack
- Unified Communications performance analytics
- Intrusion Detection System
- Vulnerability Scanning solutions
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- National Security & Defense
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Intrusion Detection Systems
- Cybersecurity
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a U.S. Government agency that operates a high-security environment to safeguard physical assets dispersed across hundreds of technically diverse facilities throughout the country. In helping carry out this mission, the agency employs tens of thousands of regional employees, also operating several data centers to support the information technology (IT) demands associated with keeping all these facilities running to their high security standards. For nearly 10 years, the IT team had used NETSCOUT® nGeniusONE Unified Communications (UC) performance analytics to monitor the agency’s voice and video applications, including Telemedicine and Telehealth apps. During this time, IT gained necessary visibility into traffic running on their network environment by deploying NETSCOUT’s nGenius InfiniStream® appliance technology in a primary data center.
The Challenge
The U.S. Government agency was facing several challenges. They were looking to upgrade their network bandwidth to support faster 10G and 40G network speeds, which they anticipated would help avoid the adverse performance they occasionally experienced with some of their critical applications. They were also planning to roll out a next-generation Network Operations Center (NOC) to better support the upgraded network, as well as the applications, services, and UC solutions running across that network. Additionally, they wanted to improve Data Center redundancy and disaster recovery prevention by enhancing network visibility at a secondary Data Center that had historically functioned as a “warm” standby site. The agency’s Security Operations (SecOps) team was also engaged in strategic efforts designed to enhance organizational safeguards. They were interested in enhancing their Intrusion Detection System (IDS) and Vulnerability Scanning solutions by gaining access to high-value network packet traffic that would improve the efficiency of security forensics activities.
The Solution
NETSCOUT’s approach distinctly addressed the agency’s collective requirements for upgraded UC and network monitoring, network visibility, and forensic security by delivering a solution that blended next-generation smart visibility and packet broker technology to expand the return on investment already offered by deployed nGeniusONE and InfiniStream solutions. This next generation solution delivers expanded network visibility, with next-generation InfiniStreamNG (ISNG) technology deployed in the new NOC to support the agency’s faster 10G and 40G network speeds and the legacy InfiniStream redeployed in the secondary data center to offer additional network visibility and network monitoring redundancy. It also enhanced monitoring of agency user experience, with already-deployed nGeniusONE analytics further benefiting from ISNG’s ability to transform packet data into smart data in real time, thereby improving the value of NETSCOUT’s UC monitoring capabilities. Lastly, it improved security visibility, with nGenius packet flow switch (PFS) technology feeding traffic to the agency’s IDS and Vulnerability Scanning platforms.
Operational Impact
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