Hansonwade Case Study
Customer Company Size
Large Corporate
Region
- Europe
- Africa
- America
- Middle East
Country
- United Kingdom
Product
- Jitterbit Harmony
- Salesforce Sales Cloud
- EventsCase
- MS Exchange Online
Tech Stack
- Salesforce
- Jitterbit
- MS Exchange Online
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Supply Chain Visibility
Services
- System Integration
- Training
About The Customer
Hanson Wade is a London-based company that specializes in bringing people together through business conferences and other community events. The company operates globally, hosting conferences in major cities across North America, Europe, Africa, the Middle East, and South America. Hanson Wade's events feature world-leading experts who are at the forefront of delivering new medical treatments, addressing life-threatening global security risks, and tackling emerging business challenges.
The Challenge
Hanson Wade, a company that organizes business conferences and community events worldwide, was facing challenges with its existing middleware platforms. These platforms were initially used for smaller integration workflows between Salesforce and the chat communication platform. However, as the company sought to build more complex integrations and scale the capabilities of these platforms, they started to encounter limitations. The company was dealing with data trapped in information silos, manual and error-prone data entry, restricted visibility over registration data and touchpoints, delayed financial reporting, and a system that was not scalable.
The Solution
Hanson Wade discovered Jitterbit Harmony at a Salesforce World Tour. Jitterbit Harmony is a full-featured cloud integration platform that enables organizations to quickly and easily orchestrate, automate, and integrate various applications, business processes, and data views, with or without coding. The platform allowed Hanson Wade to build the logic needed to automate internal processes. The Jitterbit Professional Services team supported Hanson Wade with the implementation using Jitterbit Studio. The team delivered onsite training and was quick to respond to urgent requests, helping the business navigate through the implementation process.
Operational Impact
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