Hatech Helps Companies Achieve Deployment Agility and Cost Savings Through Monitoring Automation Using Datadog
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Datadog
- OpsGenie
Tech Stack
- Monitoring Automation
- Cloud Infrastructure
- BizDevOps
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Business Operation
- Product Research & Development
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
HATech specializes in transforming their customers’ operations, product, and development practices into one integrated, agile process that is focused on achieving the customers’ business goals. With a full suite of professional services covering consultancy, architecture, implementation, and staff augmentation plus managed support services, HATech brings BizDevOps best practices and tooling expertise to customers across the leading public and private cloud platforms. Their customers benefit from reducing software release cycles from months to minutes.
The Challenge
As HATech scaled, they faced a challenge in managing and supporting a rapidly expanding pool of customers, especially those releasing changes to their software every few hours. Without an automated monitoring platform, they could not see into their customers’ infrastructure, and they were blind to potential problems. They needed a way to receive immediate alerts about any issues, and they needed real-time, detailed data to support rapid troubleshooting, even as customers’ infrastructure evolved day by day. They began a deep and thorough search for a monitoring platform that was fast, reliable, required no infrastructure management, offered flexibility to create custom add-ons, agents, and plug-ins, and was affordable.
The Solution
HATech discovered Datadog, a monitoring platform that checked all their boxes: it is hosted and requires no maintenance, it onboards new customers in minutes, and it was built to monitor evolving infrastructure. It integrates with 100+ commonly used technologies out of the box, and it can be customized to collect metrics from anything. Moreover, it is highly reliable and provides a snappy interface for interacting with real-time metrics at a good price. Datadog integrates with HATech’s alerting tool, OpsGenie, and it works with on-premises, cloud, or hybrid environments. It separates customer information, allowing HATech to meet Payment Card Industry (PCI) Data Security Standards, which are followed by many of their customers.
Operational Impact
Quantitative Benefit
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