RingCentral > Case Studies > Healthcare Tech Company Streamlines Communication and Saves $100,000 Annually with RingCentral

Healthcare Tech Company Streamlines Communication and Saves $100,000 Annually with RingCentral

Technology Category

Infrastructure as a Service (IaaS) - Virtual Private Cloud
Wearables - Virtual Reality Glasses, Headsets & Controllers

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Procurement

Use Cases

Clinical Image Analysis
Personnel Tracking & Monitoring

Services

System Integration

About The Customer

Founded in 1990, Iatric Systems is a technology company that provides software solutions to more than 900 healthcare organizations in the US, Canada, and England. The company operates entirely virtually, with over 260 employees working from home across more than 200 locations in 39 different states, three Canadian provinces, and the UK. The company's goal is to create a seamless, professional image that makes their distributed environment appear like a traditional company. Despite their distributed workforce, the company strives to maintain a high level of professionalism and efficiency in their operations.

The Challenge

Iatric Systems, a healthcare technology company, faced a significant challenge in integrating its distributed workforce. The company, which operates entirely virtually, has over 260 employees spread across more than 200 locations in the US, Canada, and England. The company's goal was to create a seamless, professional image that made their distributed environment appear like a traditional company. However, finding a phone solution that could integrate hundreds of remote employees and locations was a significant challenge. The company initially considered a solution from Cisco, but this required purchasing expensive equipment and phones. The return on investment for this solution was projected to take four to five years, which was not feasible for the company.

The Solution

Iatric Systems decided to implement RingCentral, a cloud-based phone system, as their communication solution. RingCentral offered a seamless integration of their distributed workforce, creating the professional image the company desired. The solution was cost-effective, saving the company 80% per month on their phone expenses. The company was able to reduce their expenses from about $100 per line to about $20 per line, resulting in annual savings of over $100,000. Additionally, RingCentral offered the flexibility to use both digital and analog phones, which was a significant benefit for Iatric Systems. The company's employees could easily move their office around and plug in wherever they were. RingCentral also provided the ability to transfer calls easily, a feature that was particularly beneficial for the company's CEO, who frequently needed to transfer calls to different team members.

Operational Impact

The implementation of RingCentral has significantly improved the operational efficiency of Iatric Systems. The company now has a seamless, professional image that makes their distributed environment appear like a traditional company. The ability to use both digital and analog phones has provided flexibility for the company's employees, allowing them to easily move their office around and plug in wherever they are. The ability to transfer calls easily has also been a significant benefit, particularly for the company's CEO, who frequently needs to transfer calls to different team members. Additionally, the company's CEO has been able to make outbound calls using the iPhone app, saving his wireless minutes and maintaining a professional image. The Visual Voicemail feature has also allowed him to check messages and faxes on-the-go.

Quantitative Benefit