LogicMonitor > Case Studies > HID Global Opens the Door to Better Microservices Insight with LogicMonitor

HID Global Opens the Door to Better Microservices Insight with LogicMonitor

Customer Company Size

Large Corporate

Country

United States

Product

LogicMonitor Monitoring Platform
LM Cloud
LM Container

Tech Stack

Kubernetes
AWS Services: ECS, EC2, EBS, AutoScaling
Prometheus
Grafana

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices
Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization
Edge Computing & Edge Intelligence

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

HID Global is a leader in secure identity offerings serving customers in more than 100 countries. The company has a rich portfolio of offerings that includes access control, mobile access solutions, biometric authentication systems, ID card and badge printing, location services, and visitor management systems. Like many tech innovators, HID Global depends on its global network infrastructure to support solutions for customers. The company is moving towards the cloud and has migrated most of its legacy applications into Amazon Web Services (AWS). However, a few customers still rely on data center hosted applications that reside on-premises. HID Global's IT team monitors about 2500 cloud resources, and 1500 standard devices.

The Challenge

HID Global, a leader in secure identity offerings, was moving towards the cloud and had migrated most of its legacy applications into Amazon Web Services (AWS). However, the company lacked the visibility it needed to monitor its Kubernetes clusters and their containerized applications, making it difficult to assure performance and availability. The company had tried monitoring its environments with Prometheus and Grafana, but only made limited progress. HID Global needed a solution to monitor all the elements across its hybrid IT infrastructure, as well as its containerized applications, from a single pane of glass.

The Solution

After evaluating several options, HID Global chose the LogicMonitor infrastructure monitoring platform. LogicMonitor was the only offering that provided monitoring, visualization, and support for Kubernetes monitoring, in a single comprehensive solution. HID Global can now get insight into ECS and other AWS services, and configure monitoring to measure the processes that are most closely related to application performance. The organization relies solely on LogicMonitor for monitoring its on-premises and cloud resources, saving the support team time associated with multiple monitoring tools. HID Global has created dashboards to keep track of the uptime and availability of its programs, which gives more value add for the company when it comes to management.

Operational Impact

HID Global has gained the centralized visibility required for real-time understanding of the health of its workloads. This has resulted in reduced time troubleshooting, and fewer support calls.
The company’s end-customers experience these benefits as more dependable performance.
LogicMonitor dashboards are key for HID Global in helping to ensure high availability for its end customers.
As HID Global continues to explore containers and Kubernetes orchestration, LogicMonitor stands ready to support the company’s expanding portfolio of IoT and physical security solutions in the years ahead.

Quantitative Benefit