Hillphoenix's Digital Transformation: Enhancing Inspection Process with Nintex
Technology Category
- Drones - Drone Payloads & Accessories
- Robots - Wheeled Robots
Applicable Industries
- Retail
- Telecommunications
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Infrastructure Inspection
- Security Claims Evaluation
Services
- Testing & Certification
About The Customer
Hillphoenix is a brand of Dover Food Retail, part of Dover’s Refrigeration & Food Equipment segment. It is the leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems. The company is highly-regarded for having developed energy-saving refrigeration technology to drive sustainability efforts in the industry. However, it was struggling to keep up with digital advancements in other areas, specifically the line inspection process for its large refrigerated display cases. The company's line inspection relied heavily on handwritten paper notes, resulting in a manual, cumbersome, and difficult to track process.
The Challenge
Hillphoenix, a leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems, was struggling with its line inspection process. The process was manual, paper-based, and relied heavily on the memory and experience of the inspectors. This resulted in a cumbersome process that was difficult to track, increased the risk of errors, wasted inspection time with paper forms, limited tracking records, necessitated hefty excel files, and delayed reporting. The lack of standardized terminology for defects and the reliance on handwritten notes further complicated the process. The company's First Pass Yield (FPY) goal was dependent on recognizing defects as quickly as possible, but the existing process posed a risk of inaccurate inspection data and inconsistency in the inspection process.
The Solution
Hillphoenix's IT team, in collaboration with Office 365 Consultant Mike Walsh, implemented a solution using Nintex Workflow and Forms for Office 365, Nintex Mobile, and Nintex DocGen®. They built a mobile inspection application that standardized the inspection process and terminology. Inspectors now scan the item to be inspected on a mobile device and work through a checklist of items. If defects or repairs are needed, inspectors take photos with the device and submit them with the inspection data. All inspection data is recorded and tagged in a SharePoint online library, with any photos attached to the specific record. If defects are found, an inspection report is generated with Nintex DocGen®, shared with the rework facility and the unit is labeled for repair. This digitized process has streamlined the inspectors' duties and allowed for real-time reporting.
Operational Impact
Quantitative Benefit
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