Hillsdale College's Successful Transition to GraceSoft's IoT Solutions
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Buildings
Applicable Functions
- Quality Assurance
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Hillsdale College is a higher education institution with a 36-room hotel, the Dow Center, which has nine conference rooms, and another property in northern Michigan called Rockwell Lake Lodge. The lodge has ten hotel rooms and an on-site restaurant. The college has been using GraceSoft's solutions for over two years and has expressed satisfaction with the user-friendly interface, efficient management, and exceptional customer service. The college appreciates the convenience of switching from property to property to monitor reservations and the integration with online booking platforms at no extra cost.
The Challenge
Hillsdale College, with its 36-room hotel, Dow Center with nine conference rooms, and another property in northern Michigan called Rockwell Lake Lodge, was facing challenges with their previous hotel software. The software was not user-friendly and required long waiting times for customer service, leading to inefficiencies and dissatisfaction. The college needed a solution that was easy to use, efficient, and provided quick customer service. They also required a system that could seamlessly manage their multiple properties and conference rooms, and integrate with online booking platforms like booking.com and Expedia without additional charges.
The Solution
GraceSoft, with over 20 years of experience in the hospitality industry, provided Hillsdale College with their flagship product, Easy Innkeeping. This solution offered a user-friendly interface and innovative features that revolutionized the college's property management system. The software included a point-of-sale system and a conference room system, which the college could use for all their conference rooms. It also allowed the college to switch from property to property to monitor reservations, providing convenience and efficiency. Additionally, GraceSoft's solution integrated with online booking platforms like booking.com and Expedia at no extra cost. The company also offered exceptional customer service, including a Live Chat feature that responded within seconds and resolved issues on the same day.
Operational Impact
Quantitative Benefit
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