Honeywell > Case Studies > Honeywell ensures seamless product availability for Milan luxury department store

Honeywell ensures seamless product availability for Milan luxury department store

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Customer Company Size
Large Corporate
Region
  • Europe
Country
  • Italy
Product
  • Honeywell Dolphin 6000 Scanphone
Tech Stack
  • Real-time communication software
  • Mobile in-store application
  • POS scanning solutions
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Productivity Improvements
  • Brand Awareness
Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Networks & Connectivity - WiFi
Applicable Industries
  • Retail
Applicable Functions
  • Sales & Marketing
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Real-Time Location System (RTLS)
  • Retail Store Automation
Services
  • System Integration
  • Software Design & Engineering Services
About The Customer
Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service.
The Challenge
Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.
The Solution
The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners.
Operational Impact
  • The solution drives greater sales staff productivity and enhances the shopping experience for customers by providing real-time information on available offers and personalized assistance.
  • It minimizes mobile device purchase costs and training needs by offering a multi-purpose device for inventory and stock room applications, as well as voice communication.
  • The solution facilitates real-time updates of stock and available offers, ensuring seamless product availability.
  • It fosters the perception of Excelsior as an innovative brand with a 'cool' sales staff using next-generation mobile technology.

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