Honeywell > Case Studies > Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

Honeywell Vocollect Voice Enhances Order Accuracy and Customer Satisfaction for Jordano’s, Inc.

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Customer Company Size
Mid-size Company
Region
  • America
Country
  • United States
Product
  • Vocollect VoiceLink Enterprise Connector
  • Vocollect SR-20 Wired Headsets
  • Vocollect SRX Wireless Headsets
  • Vocollect T5 Mobile Devices
  • Vocollect SRX2 Wireless Headsets
Tech Stack
  • Voice Technology
  • RF Network
  • Speech Recognition
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Employee Satisfaction
  • Productivity Improvements
Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Functional Applications - Remote Monitoring & Control Systems
  • Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
  • Food & Beverage
  • Retail
Applicable Functions
  • Logistics & Transportation
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Predictive Maintenance
  • Track & Trace of Assets
  • Warehouse Automation
Services
  • Software Design & Engineering Services
  • System Integration
  • Training
About The Customer
Jordano’s, Inc. is a family- and employee-owned food service and beverage distribution company based in the United States. Serving approximately 1,700 customers in central and southern California, Jordano’s has a rich 98-year history of commitment to quality and customer service. Originally founded as a grocery chain, the company transitioned to distribution in the 1970s and now boasts annual sales exceeding $142 million. With over 205 employees, Jordano’s operates primarily through its 100,000-square-foot distribution center in Santa Barbara, California, processing upwards of 14,000 SKUs six days a week across three shifts.
The Challenge
Jordano’s, Inc. faced the challenge of maintaining high order accuracy and customer satisfaction while complying with growing governmental regulations for food safety and traceability. The company’s existing double paper label processes were outdated and needed modernization to handle the increasing complexity of order fulfillment. Director of Operations Dennis Merchant recognized the need to improve accuracy levels in their 100,000-square-foot distribution center in Santa Barbara, California. The company sought a solution that could enhance operational performance and ensure perfect orders to maintain a competitive edge.
The Solution
Jordano’s, Inc. partnered with BFC and Honeywell to implement Vocollect voice solutions to modernize their order fulfillment processes. The deployment began cautiously, starting in the freezer section, then moving to the cooler, and finally to dry goods. The Vocollect voice technology, including the Vocollect VoiceLink Enterprise Connector, SR-20 Wired Headsets, SRX Wireless Headsets, and T5 Mobile Devices, was chosen for its proven results in the grocery and food distribution sectors. The implementation also involved reevaluating the RF network to address any dead spots, ensuring smooth operation. Recently, Jordano’s tested Honeywell’s freezer-certified Vocollect SRX2 wireless headsets, which provided excellent speech recognition quality, lighter weight, and easier maneuverability in the freezer section. The ability to share headsets across shifts reduced the number of batteries needed, resulting in significant cost savings. Employees appreciated the improved process and enjoyed working with the new technology.
Operational Impact
  • The implementation of Vocollect voice solutions led to a 93% reduction in order errors, achieving up to 99.995% picking accuracy.
  • Productivity improved by 19%, with workers moving from picking 135 cases per hour to 160 cases per hour.
  • Training time was reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.
  • The accurate tracking of individual performance and order fulfillment facilitated easier traceability, enabling management to pinpoint specific details of order fulfillment.
  • The continuous two-way dialogue with the voice system kept workers more focused and engaged, reducing idle chatter and enhancing overall worker satisfaction.
Quantitative Benefit
  • 93% reduction in order errors, achieving up to 99.995% picking accuracy.
  • 19% productivity improvement, with workers moving from picking 135 cases per hour to 160 cases per hour.
  • Tens of thousands of dollars saved annually through error reductions.
  • Training time reduced by 50%, allowing new employees to be up and running on the voice system within a few hours.
  • Reduced requirement for single workflow pickers from 34 with paper to 24 with voice, redeploying workers where they were needed most.

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