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Case Studies > How a more modern process took an electrical contractor’s fast-growing business to the next level

How a more modern process took an electrical contractor’s fast-growing business to the next level

Customer Company Size
SME
Region
  • America
Country
  • Canada
Product
  • Knowify
Tech Stack
  • Mobile App
  • Data Entry Automation
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Productivity Improvements
  • Customer Satisfaction
Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Construction & Infrastructure
  • Utilities
Applicable Functions
  • Business Operation
  • Field Services
Use Cases
  • Remote Asset Management
Services
  • Software Design & Engineering Services
  • System Integration
About The Customer
Castle Electric, established in 2014, is a fully licensed electrical contractor based in Vancouver, BC. The company serves both residential and commercial clients, offering a wide range of services including EV charger installation, home remodels, and commercial tenant improvements. Known for its professionalism, reliability, and ease of collaboration, Castle Electric has built a strong reputation in the metro Vancouver area. The company was founded by Michael Haff, who transitioned from a journeyman electrician to a business owner after identifying inefficiencies in the industry. Castle Electric has experienced rapid growth, driven by Vancouver's booming real estate market and the company's commitment to quality service.
The Challenge
Michael Haff, the founder of Castle Electric, faced significant challenges in managing his rapidly growing electrical contracting business in Vancouver. Despite having a strong reputation and a steady influx of jobs, Michael struggled with the administrative workload and the inefficiencies in business processes. The existing software solutions he tried were not tailored for trade contractors, leaving him overwhelmed with paperwork and unable to focus on strategic growth. Michael was hesitant to hire new employees due to the lack of time for proper training and onboarding, which further compounded his workload. He sought advice from other successful electrical contractors to find a more efficient way to manage and expand his business.
The Solution
Michael Haff found a solution to his business challenges through Knowify, a software platform designed for trade contractors. After being recommended by a fellow electrical contractor, Michael was impressed by Knowify's modern interface and comprehensive features. He quickly implemented the platform, adding his team, clients, and materials list. The impact was immediate, as Knowify enabled better communication and faster job completion. The mobile app allowed Michael to share project details with his team remotely, reducing the need for his on-site presence. In the office, Knowify streamlined administrative tasks, saving Michael countless hours on data entry and spreadsheet management. This efficiency allowed Michael to focus on strategic growth, hire more employees, and take on additional jobs.
Operational Impact
  • With Knowify, Castle Electric improved job completion speed and communication, allowing Michael to manage projects more efficiently.
  • The platform reduced the need for Michael's on-site presence, enabling him to focus on strategic business growth.
  • Knowify streamlined administrative tasks, saving Michael significant time on data entry and spreadsheet management.
  • The improved processes allowed Castle Electric to hire more employees and take on additional jobs, optimizing future bids and increasing profitability.

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