How Coractive Supports its International Growth Through a 360-Degree View of its Operations With Fidelio’s ERP System
Customer Company Size
SME
Region
- America
- Asia
Country
- Canada
- China
- United States
Product
- Fidelio’s ERP System
Tech Stack
- Cloud ERP software
- Microsoft’s Excel and Access software
- Sage
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Electronics
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Inventory Management
- Manufacturing System Automation
- Supply Chain Visibility
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Coractive is a designer and manufacturer of innovative optical fibers and fiber lasers based in Québec City. The company is experiencing rapid international growth, with a significant presence in Asia, the USA, and Canada. With 65 employees and an office in China, Coractive typically managed its data through expert use of Microsoft’s Excel and Access software as well as Sage for basic accounting. However, the company found it difficult to make fast decisions based on reliable information, which was crucial to meet the demand of its OEM customers profitably. Furthermore, in their key Asian markets, the intensifying competition had led to dropping prices, necessitating more precise control of its costs and profit margins.
The Challenge
Coractive, a designer and manufacturer of innovative optical fibers and fiber lasers, was experiencing rapid international growth. However, the company found it difficult to make fast decisions based on reliable information. The company's data was managed through Microsoft’s Excel and Access software as well as Sage for basic accounting. However, these documents did not communicate with each other, resulting in data silos and time-consuming report assembly for business analytics. Furthermore, in their key Asian markets, the intensifying competition had led to dropping prices. To remain competitive, Coractive needed more precise control of its costs and profit margins. The company needed a solution that could offer system flexibility to accommodate growth, be simple to use, deliver a rich set of functions, process the scientific data required for the manufacture of fiber optic products, integrate seamlessly with existing systems and applications, and be cost-effective.
The Solution
Coractive decided to implement Fidelio’s ERP System, a cloud ERP software developed and implemented by Commsoft Technologies. The implementation was carried out in two phases. The first phase involved setting up the ERP system and supporting the employees as they adapted to the digital transformation of their ways of working. The ERP system provided Key Performance Indicators (KPIs) presented in dashboards, enabling Coractive leadership to view a simple visual presentation of data gathered from every functional area of their business. The system also expanded the capabilities of the leadership for more sophisticated financial planning. The sales team was able to simplify the management of their daily tasks and gain overviews of customers, leads, orders, and commissions. The system also improved inventory management and procurement. The second phase of the digital transformation will launch in 2021, with additional modules added to Fidelio to have all company apps contained within the ERP system.
Operational Impact
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