How Intelex Drives Continuous Quality Improvement and Operational Excellence
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Intelex Inspection Management
- Intelex Audit Management
- Intelex Corrective Actions
- Intelex Customer Complaints
- Intelex Nonconformance Reporting
Tech Stack
- Digital Quality Management System
- Digital Transformation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Retail
Applicable Functions
- Quality Assurance
- Business Operation
Services
- System Integration
- Training
About The Customer
The customer is a North American company that initially entered the market as a sign company, evolved to creating displays of all kinds and has now scaled up to helping its roster of famous and soon-to-be-famous clients create meaningful customer experiences. The customer supports retail clients ranging from small organizations to multinational firms. With approximately 200 employees in one location, they have a complex operation that consists of designing, producing, packaging and shipping products to support a variety of retail operations. Their goal is to help clients be innovative in a way that gets their messages across in retail environments. They optimize a project and scale to the customer’s needs by innovating with cutting-edge technologies and product offerings. They always put the needs of the customers first.
The Challenge
The customer, a North American company that creates displays and helps its clients create meaningful customer experiences, was looking to focus on continuous EHSQ improvement with processes that are simple, connected, accurate and quick. Their previous approach to quality involved a lot of paper and spreadsheets, which produced good results but was labor intensive. Information wasn’t always available when it was needed, and only a few people really engaged with the data or processes. The company needed a technology solution that would allow them to begin the digital transformation of their EHSQ practices. The goal is to eventually support the entirety of their EHSQ practices in an integrated digital management system.
The Solution
The company partnered with Intelex Technologies to focus on quality as the first step in a digital transformation project that will eventually encompass the entirety of their rigorous approach to EHSQ and operational excellence. They turned to Intelex to provide Inspection Management, Audit Management, Corrective Actions, Customer Complaints and Nonconformance Reporting applications to support interconnected approaches to EHSQ, taking advantage of the similarities between reporting requirements in these practices. To ensure employees understood the new technology and processes, the company did extensive training and change management using the ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement) model.
Operational Impact
Quantitative Benefit
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