How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- LogicManager’s ERM software
Tech Stack
- Web-based incident form
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
The YMCA of Greater Boston is a branch of the global YMCA organization and is one of the largest urban Y’s in the nation. Founded in 1851 as America’s first Y, the YMCA of Greater Boston strengthens the Greater Boston community through a focus on youth development, healthy living, and social responsibility. The organization operates twelve branches and deals with as many as 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls.
The Challenge
The YMCA of Greater Boston was struggling with managing incidents across their twelve branches. They were dealing with around 400 incidents a year, including policy violations and safety-related incidents such as slips, trips, and falls. The process was manual, involving the creation of a physical incident form, scanning it, and emailing it to the incident management group who was then responsible for ensuring its resolution. This method was inefficient and time-consuming. Without a centralized framework in which to collect and review incidents, it was difficult to track the status of the incident’s resolution, analyze the data being collected, and create actionable and meaningful reports.
The Solution
LogicManager helped the YMCA of Greater Boston automate and streamline their incident reporting and resolution process. They built out a web-based incident form, and made it available to all twelve branches, allowing anyone working at these locations to easily report an incident. The form is standardized, ensuring that all necessary information is collected every time an incident is reported. After the incident is submitted, it is automatically routed to that branch’s operations manager who is then able to escalate it to the YMCA Boston’s management team. This new process gave the organization complete oversight over all reported incidents, enabling them to easily aggregate their data, analyze their metrics to identify trends across the organization, and develop stronger remediation tactics.
Operational Impact
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