Idaptive Delivers Appen Increased Functionality, Improved Productivity, and Simplified Employee Lifecycle Management Thanks to Workday Partnership

Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Idaptive Next-Gen Access
- Workday HCM
- Active Directory
Tech Stack
- Single Sign-On (SSO)
- Bi-directional Software Integration
- Identity Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Software
- Professional Service
Applicable Functions
- Human Resources
- Business Operation
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Appen is a global leader in the development of high-quality, human-annotated data sets for machine learning and artificial intelligence. With over 20 years of industry experience, Appen works in more than 180 languages and has access to over a million skilled contractors. The company is known for its expertise in providing data that powers the world's most innovative AI systems. Appen's extensive network of contractors and its commitment to quality make it a trusted partner for many organizations looking to enhance their AI capabilities. The company operates on a global scale, serving a diverse range of industries and applications.
The Challenge
Appen was using Active Directory as a central location for managing user access and privileges, but the process was manual and time-consuming. The inability to manage identities and privileges at scale was impacting every department, reducing their overall effectiveness and potentially impacting security. Appen needed an effective, secure, and easy way to automate access controls. Additionally, Appen's systems and processes are subject to regular audits to comply with customer and regulatory requirements, necessitating easier access to user data and the ability to securely manage user privileges across their environment.
The Solution
In 2016, Idaptive partnered with Workday to bring identity management and HCM together into a unified solution where HR and IT could collaborate to address the employee lifecycle gap. Appen chose Idaptive for its superior single sign-on (SSO) features and its Mac management capabilities. The integration of Idaptive with Workday allowed Appen to automate the management of user access and privileges, leveraging Active Directory for authentication. The configuration was completed in one day, followed by two weeks of analysis and tweaking. The Idaptive platform was then launched into production, serving as the vital element between Workday and Active Directory. This integration enabled Appen to drive everything from the platform upon which they manage human capital, ensuring that employee records were tightly synced with their systems. The real-time bi-directional software integration allowed for automated provisioning and de-provisioning of user accounts, saving multiple interactions across the employee lifecycle.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
SET Creative Ditches Google Vault for Datto Backupify
When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Arctic Wolf Envelops Teamworks with 24x7 Cybersecurity Protection and Comprehensive Visibility
Teamworks, a leading athlete engagement platform, faced rising cyberthreats and needed enhanced visibility into its network, servers, and laptops. With software developers connecting from all over the world, the company sought to improve its security posture and position itself for future growth. The company had a secure platform but recognized the need for a more proactive solution to identify gaps within its technology infrastructure. Data exfiltration and malicious access were top concerns, prompting the need for a comprehensive security upgrade.
Case Study
Sawback IT and Datto Save Client From a Costly Mistake
Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.
Case Study
Opal Helps Customers Shine Thanks to Datto
SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.
Case Study
Zapier Aggregates Multiple Analytics in a Single Dashboard with the New Relic Platform
Zapier, a company that enables non-technical users to push data between hundreds of web applications, was facing a challenge in automating and provisioning servers for optimal performance. The company's environment consisted of 50 Linux servers on the Amazon Elastic Compute Cloud (EC2), a Django application split across several servers, and a backend consisting of a dynamic number of celery task workers fed by messages published to a RabbitMQ cluster. They also maintained a number of internal web services on nginx in front of Gunicorn and Node.js processes. Redis handled simple key and value stores, with logging handled by Graylog2 and ElasticSearch. However, they realized that no level of automation would be sufficient without an effective monitoring solution in place. They needed a tool that could provide immediate alerts when something was breaking and could be easily implemented into their environment.