Improving Operational Efficiency in Hospitality: A Case Study on Dingle Hospitality Group
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
About The Customer
Dingle Hospitality Group is a hotel group based in Ireland, with over 50 employees across six locations. The group is comprised of five hotels and a laundry service, offering high-quality service, luxurious accommodation, and old-world charm. The hotels cater to a wide range of guests, from couples and families to wedding guests and corporate groups. Each hotel features individually designed bedrooms equipped with the latest technology, sustainable practices, and stylish designs. The group is committed to providing a 4-star service to all guests, whether they are visiting for the day, staying overnight, on business, or for pleasure.
The Challenge
Dingle Hospitality Group, a hotel group located in Ireland, was facing significant operational challenges with their existing employee management software. The software was difficult to use and did not integrate with their payroll provider, Sage, causing inefficiencies and complications in payroll management. The scheduling feature of the software was also problematic, often leading to confusion due to the increasing number of staff. The software did not provide visibility over projected wage spend, and schedules were approved based on the number of hours scheduled rather than commercial factors like labour cost or wage percentage. Additionally, there was no formal process for staff to request time off, leading to miscommunications and wasted time as managers had to sift through text messages to track who had requested time off.
The Solution
In search of a more efficient solution, Dingle Hospitality Group turned to Bizimply. The cloud-based system offered a more user-friendly interface and integrated seamlessly with Sage, their payroll provider. This integration allowed for quick and efficient delivery of payroll-ready exports of attendance data. Bizimply also provided accurate reports, enabling Dingle Hospitality Group to analyze their business performance across all locations and identify areas in need of improvement. The software also improved the process of scheduling and managing time off. Staff could submit their requests through the app, and even indicate recurring days when they were unavailable to work. The implementation of Bizimply led to improved communication between managers and teams, and employees recognized the benefits of the software in getting their jobs done more efficiently.
Operational Impact
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