Improving Safety for Drivers and Customers with Vehicle Tracking
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Field Service Solution
- BBX
Tech Stack
- GPS/AVL
- Telematics
- Mobile Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Sensors - GPS
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Utilities
Applicable Functions
- Logistics & Transportation
- Field Services
Use Cases
- Fleet Management
- Vehicle Telematics
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
About The Customer
AssetWorks Inc., a long-time provider of wireless technologies for mobile workforces, partnered with American Electric Power (AEP) to install Global Positioning System/Automatic Vehicle Location (GPS/AVL) technology in 4600 service trucks dispersed among eleven US states. AEP is one of the largest power companies in the United States, serving 5.3 million customers across 11 states. The company operates a fleet of 4600 service trucks, which are used for a variety of tasks, including maintenance, repair, and emergency response.
The Challenge
American Electric Power (AEP), one of the largest power companies in the United States, wanted to improve worker safety and reaction time to dangerous incidents, shorten the duration of customer outages, and reduce gas usage for their 4600-vehicle service fleet. To do this, they needed a mobile workforce management system that could display real-time vehicle location information, differentiate vehicle types on dispatchers’ maps, provide in-vehicle directional prompts, and generate vehicle data reports to help better distribute crews based on job demands.
The Solution
AEP implemented AssetWorks Field Service Solution, which includes GPS/AVL, mobile computing, telematic data, event management, and reporting capabilities. They also outfitted their vehicles with BBX, a stand-alone GPS/AVL and telematics data collection device. The Field Service Software captures data sent by BBX and displays vehicle icons on the dispatchers’ existing maps. The Field Service Solution also integrates with AEP’s Orbital database to collect data such as vehicle speed and the last known position of the vehicle to monitor driver behavior.
Operational Impact
Quantitative Benefit
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