Improving Security and Automating 90% of Employee On/Off-boarding at ChowNow
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Workato
- Zenefits
- Office 365
- Slack
Tech Stack
- Automation
- Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Food & Beverage
- Software
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Automated Disease Diagnosis
- Remote Asset Management
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
ChowNow is a rapidly growing online food ordering platform based in Playa Vista, California. The company offers a range of services including branded mobile apps, website ordering, and restaurant marketing services. With over 400 employees, ChowNow is dedicated to providing seamless online ordering solutions for restaurants, helping them to enhance their customer engagement and streamline their operations. The company is known for its innovative approach to food ordering, leveraging technology to improve the customer experience and support restaurant partners. As a mid-sized company, ChowNow is focused on scaling its operations efficiently while maintaining high standards of service and security.
The Challenge
Jeff Sutton, IT Manager at ChowNow, faced significant challenges with the company's manual employee onboarding and offboarding processes. These processes were not only time-consuming, taking about 45 minutes for onboarding and an hour for offboarding per employee, but they also posed security risks. The manual nature of these tasks left room for human error, such as failing to revoke access to tools and data when offboarding employees. This inefficiency was a bottleneck for the company's growth, as it required a substantial amount of time and resources that could be better spent on strategic initiatives. The challenge was to find a way to streamline these processes, reduce the time spent on them, and mitigate the associated security risks.
The Solution
To address the challenges, Jeff Sutton and his team at ChowNow decided to implement an automated solution using Workato. They integrated ChowNow's HR hub, Zenefits, with Office 365 and Slack to automate the onboarding and offboarding processes. This integration allowed for automated flows triggered by onboarding and offboarding events, notifying HR, Facilities, and hiring managers via Slack. The automation eliminated the need for manual data entry into multiple applications, significantly reducing the time required for these processes. By automating these tasks, ChowNow was able to enhance security, improve the employee experience, and achieve substantial time and cost savings. The success of this automation also paved the way for further opportunities, such as automating the onboarding of new customers, which involved using Workato to push images of menus to Google for text transformation and storage.
Operational Impact
Quantitative Benefit
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