Infogix Ensures Data Integrity for GuideOne Insurance with Enterprise Data Analysis Platform
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Infogix Enterprise Data Analysis Platform
Tech Stack
- Data Analysis
- Transaction Monitoring
- Data Reconciliation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Data Mining
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Services
- Data Science Services
- System Integration
About The Customer
GuideOne Insurance is a prominent insurer specializing in providing coverage for churches, church staff, and faith-based institutions, including private K-12 schools, higher education institutions, home care providers, and living communities. Based in Iowa, GuideOne is recognized as one of the largest church insurance companies in the United States, protecting nearly 43,000 church and commercial policyholders. The company also serves over 87,000 home and auto customers through Kansas City Life Company. Over the years, GuideOne has transitioned from a mainframe-centered IT infrastructure to an open systems environment, necessitating a more diverse technology infrastructure. This shift, along with the complexities of newly outsourced policy administration systems, increased the need for independent, continuous, and automated data analysis to ensure data integrity and operational efficiency.
The Challenge
GuideOne Insurance faced significant challenges in managing data integrity due to its transition from a mainframe-centered IT infrastructure to an open systems environment. The company needed a solution that could guarantee information integrity when translating and transferring data between mainframe and open systems. Additionally, they required automated balancing of information within and between applications and systems, some of which spanned mainframes and open systems. The challenge was further compounded by the need for client satisfaction with the data provided in statements, mailings, and web content. GuideOne also needed to streamline internal and external audits with a full and verifiable audit trail showing results of automated analysis runs related to application balancing. The company faced difficulties in data retrieval from extremely diverse sources and formats without having to custom-code extraction and translation programs. Trustworthy operational reports were also a critical requirement.
The Solution
GuideOne Insurance selected the Infogix Enterprise Data Analysis Platform to address its data integrity challenges. The platform was chosen for its ability to fully meet the company's key requirements, including information validation, summary balancing, detail reconciliation, process monitoring, transaction tracking, and duplicate detection. Infogix's platform stood out due to its ease of use, unique ability to meet customer requirements, functionality to streamline audits, and exceptional support from the Infogix Client Services Group. The platform enabled GuideOne to deploy an arsenal of varied analysis capabilities, ensuring data integrity across systems, databases, applications, and platforms. Infogix collaborated with GuideOne team members to enhance the solution further, allowing them to quickly learn the platform and train additional staff. Usage standards for analysis entities and action alerts were created, and numerous automated analyses were deployed to ensure operational efficiency.
Operational Impact
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