Innovations in Workforce Management at Harris Teeter
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Blue Yonder’s Luminate™ Retail
Tech Stack
- Mobile workforce management app
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Revenue Growth
- Cost Savings
- Employee Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Human Resources
- Business Operation
Use Cases
- Fleet Management
- Inventory Management
Services
- System Integration
About The Customer
Harris Teeter is a mid-sized regional grocer and retailer based in North Carolina. It is a wholly-owned subsidiary of The Kroger Co. The company operates over 265 retail locations, 52 fuel centers, three distribution centers, and a dairy manufacturing operation. Harris Teeter competes with everything from mega-stores to mom & pop shops. To compete successfully, the company focuses on three areas of its business: the diversity and inclusion of their workforce; an ever-increasing goal of customer satisfaction; and continued innovation in products and services. The company continuously strives to innovate in the way they serve their customers, which includes having Starbucks locations in stores, offering “Hot Bars” serving pizza by the slice and other chef-prepared foods, omelet stations, sushi stations, burger bars, and beer and wine bars. Their stores also support buy online/pickup in-store (BOPUS) convenience for shoppers.
The Challenge
Harris Teeter, a North Carolina-based subsidiary of The Kroger Co., operates over 265 retail locations, 52 fuel centers, three distribution centers, and a dairy manufacturing operation. The company needed an enterprise-wide workforce management platform to drive associate engagement, efficiency, and customer satisfaction. The solution had to reflect and support the culture of diversity and inclusion that is a foundation of their business model. Harris Teeter wanted a workforce management solution that not only supported their continued push for innovation and inclusion but also brought innovative capabilities to the table. The company continuously strives to innovate in the way they serve their customers, which includes having Starbucks locations in stores, offering “Hot Bars” serving pizza by the slice and other chef-prepared foods, omelet stations, sushi stations, burger bars, and beer and wine bars. Their stores also support buy online/pickup in-store (BOPUS) convenience for shoppers.
The Solution
Harris Teeter chose to deploy Blue Yonder’s Luminate™ Retail workforce management capability enterprise-wide to drive innovation in their workforce management practices. The advanced scheduling capabilities of the solution enable Harris Teeter to automatically schedule associates weeks in advance based on past customer traffic and planned events. This results in heightened efficiency and better coverage, leading to improved in-stock positions and customer service and satisfaction. Luminate’s mobile workforce management app gives associates 24/7 access to their schedules and time cards from their smartphones. In addition to their own shifts, associates can see and bid on uncovered shifts, as well as swap shifts with other associates. Managers can post open shifts and approve shift swaps. Harris Teeter believes Blue Yonder’s innovative mobile app can drive greater associate engagement and coverage across locations.
Operational Impact
Quantitative Benefit
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