Insurance Leader’s Business Growth and Network Expansion
Customer Company Size
Large Corporate
Region
- Europe
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® software-based smart data sources
- InfinStreamNG software
- nGenius packet flow switch software appliance
- vSTREAM virtual appliance technology
Tech Stack
- Software Defined Networking (SDN)
- VMware virtualized servers
- Cisco SIP trunking
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
The customer is a leading insurance and financial services company with a major business presence. For decades, it has been serving millions of customers across the European continent and offering diverse service lines that include health and life insurance, group/supplementary pension and retirement plans, and personal savings vehicles. The company’s recent financial expansion has been powered by business acquisitions, as well as organic revenue growth derived from sustained sales to commercial, private business, and personal clients.
The Challenge
The insurance company was facing challenges due to its robust business growth. The Network Management team was soon to be responsible for delivering high-quality network services supporting critical insurance and financial transactions across more than 400 company sites, including local Contact Centers and cross-continent agency locations. The company planned to take advantage of Software Defined Networking (SDN) operating efficiencies by introducing VMware virtualized servers. However, they were experiencing voice slowdowns in the company’s enterprise environment which was impacting the company’s ability to support real-time telephone business with customers. These slowdowns were frustrating and, at times, even professionally embarrassing to the agents responsible for first-level communications with customers. With the acquisition, IT would also be responsible for monitoring Cisco SIP trunking environments at hundreds of local contact center and needed visibility into those locations.
The Solution
The company partnered with NETSCOUT to implement a next-generation solution design that takes advantage of a next-generation smart data platform to provide them with the real-time visibility required to proactively monitor their expanding environment. With this software-based NETSCOUT approach to implementing smart data sources across this expanded environment, the company monitors network traffic flowing into and from primary data center by deploying InfinStreamNG software with NETSCOUT Adaptive Service Intelligence (ASI) to generate smart data to fuel realtime nGeniusONE Service Assurance platform performance analytics. They also gain needed network deployment flexibility by installing nGenius packet flow switch software appliance technology at their data, which also aggregates 10G network links to InfiniStreamNG software appliances. They bring visibility to hundreds of local Contact Centers in a cost-contained manner by deploying virtual nGenius Collector software to collect, analyze, and store high-volume, NetFlow-based data generated in the Cisco SIP trunking environment. They acquire new visibility required for new VMware and Cloud by installing vSTREAM virtual appliance technology on virtualized platforms.
Operational Impact
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