DocuWare > Case Studies > Invest Bank S.A. - More Credit to the Customer

Invest Bank S.A. - More Credit to the Customer

Customer Company Size

Large Corporate

Region

Europe

Country

Poland

Product

DocuWare
Ultimus BPM Suite Software

Tech Stack

Document Management System
Business Process Management

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Asset Lifecycle Management

Services

System Integration

About The Customer

Invest Bank S.A. is a retail bank based in Poznan, Poland. Since its foundation in 1994, the bank has developed its core activity as a retail bank, focusing mainly on loans and long-term deposits. Low-interest 'occasion' loans and investments in media and finance have been part of the business since 1999. The bank serves the needs of more than 200,000 customers and processes a minimum of 100 credit applications a day. Due to the huge quantity of bank mandates, transaction records, loans, credit checks, invoices, email and even signature patterns, the bank needed to change their way of managing their document workflow. Currently, the bank has 6 branches and 1,200 employees.

The Challenge

Invest Bank S.A., a retail bank based in Poznan, Poland, was struggling with the management of their document workflow due to the large volume of bank mandates, transaction records, loans, credit checks, invoices, emails, and signature patterns. They were processing a minimum of 100 credit applications a day. The bank needed a solution to improve the speed of the work processes involving loan applications and the filing of the applications themselves and all the documents pertaining. It was absolutely necessary to limit the time required to process the credit documentation verifications. It was also important to obtain a higher degree of integration flexibility with other units, such as the Ultimus BPM Suite Software, which controls the entire process of form completion and activity automation that, previously, had been managed manually.

The Solution

The bank implemented DocuWare, a Document Management System (DMS) solution, to improve the speed of the work processes involving loan applications and the filing of the applications themselves and all the documents pertaining. The solution offers a range of possibilities for sharing and archiving documents needed in the credit department. Employees use DocuWare to file and view credit applications, customer information, correspondence, and contracts. Most documents are scanned, including 200 letters coming in each day, and several scanning and indexing workstations have been set up to securely store documents with logical barcodes or access numbers. The credit approval employee stores all information pertaining to the customers in DocuWare. After a customer’s application has been approved, he or she signs a 50-page agreement. This is also immediately scanned into DocuWare while customers keep a hard copy.

Operational Impact

By using any Internet browser, users (from any location or users with specific authorizations) can within seconds, access images of the documents they require, whereas before they had to collect physical files in different departments.
Employees also used to email each other various customer information files. Now, as a direct result of the interoperability between DocuWare and Ultimus BPM software, the speed of the new work process of the credit verification has significantly increased its effectiveness.
The streamlined credit documentation verification process and the automatic notifications process which indicate the need for a signature or stamp are now an irrevocable part of the solution in all departments, providing a secure measure to approve loans.
The easy integration with other interfaces took a mere five working days. DocuWare modular structure provides the loans department with the flexibility and freedom to adjust the configuration of the solution the way they need it specifically at any time.

Quantitative Benefit

The loan application department currently processes at least 1,500 credit applications a month and each application involves five separate forms.
DocuWare now enables the process of 7,500 new and highly confidential documents to be added to the existing resources, making them instantly available by simply keying in one access number for that customer.
As a direct result, the time required to verify credit documentation, including the comprehensive storage of information and the internal work process involved for all credit documentation, has been dramatically reduced and therefore allows an increase in the pure number of loans processed and approved.