iPremise turns to Bitdefender after detection failures
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Bitdefender Cloud Security for Endpoints (CSE)
Tech Stack
- Endpoint Security
- Cloud Security
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Cybersecurity & Privacy - Cloud Security
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Facility Management
Services
- System Integration
- Cybersecurity Services
About The Customer
Colorado-based iPremise is a cloud & managed service provider focused on simplifying technology for small and midsized businesses while giving them enterprise-class solutions. iPremise addresses customer demand by providing a hybrid of hardware and software products and services, ranging from network storage, cloud solutions, email, and internet connectivity and support for mobile workers. iPremise customers depend on the company to provide the highest level of security to protect their valuable IT assets and important services. The company prides itself in delivering the highest quality services to its customers which range from 5 to 400 users.
The Challenge
Many businesses depend on iPremise to deliver secure and crucial IT services and solutions. Recently, the company had been noticing issues with customer networks. iPremise was using a combination of what they thought were well-known endpoint security products from a large security vendor based in Japan. They discovered a very alarming situation – the security vendor’s endpoint solution was not detecting unprotected devices, and worse, malware was hitting some of their clients through their networks from these unprotected devices.
The Solution
After researching a number of security vendors, iPremise discovered Bitdefender’s number one ratings for AV testing through a number of independent reports, and decided to proceed with Cloud Security for Endpoints (CSE). But before they made the final decision, one of the key criteria was to determine how well Bitdefender’s Support organization would perform. 'One of the keys to working well with any vendor is truly experiencing their responsiveness and pragmatic approaches to solving problems,' said Bosch. 'We quickly assessed the Bitdefender Enterprise Support team’s responsiveness and capabilities, and the team exceeded expectations. For us that was just as critical as how the software performed in order for us to proceed.'
Operational Impact
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