Fergus > Case Studies > JMTEC Services: Streamlining Operations with Fergus

JMTEC Services: Streamlining Operations with Fergus

Technology Category

Actuators - Electrical Actuators
Sensors - Electrical Conductivity Sensors

Applicable Industries

Buildings
Electrical Grids

Applicable Functions

Field Services

Use Cases

Inventory Management
Time Sensitive Networking

Services

System Integration

About The Customer

Jim Middleton is an electrician based in Oyne near Aberdeen, Scotland. He is the founder of JMTEC Services, a company that specializes in electrical services and security and CCTV installations. Jim is passionate about processes and efficiency, which led him to seek out a better way to manage his company's operations. Despite not being a 'computer person', he found Fergus to be instinctively easy to use and beneficial for his business. With the extra time he has gained from using Fergus, Jim enjoys hunting, fishing, and spending time with his family. He is currently content working on his own but feels confident about future growth, knowing that he has the proper back-office infrastructure to manage additional workload.

The Challenge

Jim Middleton, an electrician based in Oyne near Aberdeen, Scotland, was facing significant challenges in managing his company, JMTEC Services. Despite specializing in electrical services and security and CCTV installations, the lack of a proper system for managing operations was causing him considerable stress. The company was relying on basic accounting software features and Excel spreadsheets, which were insufficient for the demands of a busy electrical business. The situation was becoming increasingly difficult to manage, even with a dedicated admin person in the office. The need for a more efficient, tailor-made solution for managing field services became apparent, prompting Jim to research the best field service management software tools available.

The Solution

After watching numerous demos of different field service management tools, Jim came across Fergus. He was immediately impressed by its simplicity and user-friendly interface. He and his office administrator began using Fergus for all their operations and found that they were able to accomplish more tasks than ever before. The system was instinctively easy to use, even for Jim who does not consider himself a 'computer person'. The dashboard functionality was particularly beneficial, as it allowed him to have all jobs in one place, grouped by status. This helped him to always follow the correct procedures and see what needed to be actioned immediately. The system also made it easy for him to reuse old quotes as templates for new jobs, as his terms for certain types of jobs never changed.

Operational Impact

The implementation of Fergus has brought about significant improvements in the operations of JMTEC Services. The system's user-friendly interface and intuitive functionality have made it easier for Jim and his office administrator to manage tasks and keep track of jobs. The dashboard functionality, in particular, has been instrumental in helping Jim follow the correct procedures and prioritize tasks that need immediate action. The ability to reuse old quotes as templates for new jobs has also streamlined the process of creating quotes for new jobs. Overall, Fergus has not only improved the efficiency of JMTEC Services but also given Jim more spare time to enjoy his personal interests. Furthermore, it has given him the confidence to consider future growth, knowing that he has a robust back-office infrastructure in place.