Johnson Controls: Enhancing Operator Training with SwipeGuide
Technology Category
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Cement
- Education
Applicable Functions
- Quality Assurance
Use Cases
- Time Sensitive Networking
- Visual Quality Detection
Services
- Testing & Certification
- Training
About The Customer
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. The company's 105,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure, and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Johnson Controls is committed to helping its customers win and creating greater value for all of its stakeholders through strategic focus on its buildings and energy growth platforms.
The Challenge
Johnson Controls, a global diversified technology and multi-industrial leader, was facing a challenge with their operator training process. The existing work instructions were complex, outdated, and only accessible to team leads, making it difficult for new operators to understand and follow. The company was also dealing with a significant number of operators nearing retirement, which posed a risk of losing valuable insights and knowledge. The challenge was to capture and retain these insights and pass them on to the next generation of operators. Furthermore, Johnson Controls aimed to train and engage operators consistently to ensure they could build products effectively and safely, maintaining high-quality standards regardless of who was manufacturing them.
The Solution
Johnson Controls adopted SwipeGuide, a user-friendly platform designed to capture and implement best practices for consistent and effective operator training. The platform's ease of understanding, adoption, and deployment made it an ideal solution for the company's needs. It allowed for documentation and revision control, ensuring accuracy in work instructions. The platform also facilitated feedback collection from the shop floor, which not only boosted engagement but also expanded and enhanced work instructions over time. This created a culture of learning and continuous improvement, guiding new operators through effective learning steps to ensure optimal performance. The solution focused on consistency, standardization, and quality control in training processes.
Operational Impact
Quantitative Benefit
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