Kiva Scales Its Business Securely While Keeping Its Engineers Focused on Its Core Mission
Customer Company Size
Mid-size Company
Country
- United States
Product
- Okta Workforce Identity Cloud
- Okta Customer Identity Cloud
- Auth0
Tech Stack
- OpenID Connect
- SAML
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Kiva is an international nonprofit organization founded in 2005 in San Francisco. Its mission is to expand financial access to underserved communities by providing affordable micro-loans. Kiva operates globally, offering loans to individuals and communities that are often ignored by traditional banking institutions. The organization has grown significantly, providing $224 million in funding to over 470,000 borrowers across 65 countries in 2021. Kiva focuses on improving global economic equality, with a significant portion of its loans going to female borrowers and those in rural areas. Despite operating on a limited budget, Kiva strives to maximize its social impact while adhering to industry security and compliance standards.
The Challenge
Kiva, a nonprofit organization, faced challenges in scaling its operations while maintaining security and compliance. As it grew, Kiva needed to manage a diverse array of personas with unique technical needs, including lending partners, corporate philanthropy users, and individual lenders. The organization required a secure and efficient identity management system to support its expanding operations and ensure seamless access for its employees and partners. Additionally, Kiva needed to address the growing problem of credential stuffing attacks and reduce the maintenance burden of its custom-built identity system.
The Solution
To address its challenges, Kiva partnered with Okta to implement a comprehensive identity management solution. In 2015, Kiva deployed Okta's Workforce Identity Cloud to provide secure access to applications for its employees and partners. In 2021, Kiva expanded its partnership with Okta by adopting the Customer Identity Cloud (formerly Auth0) to enhance its customer identity and access management capabilities. This solution allowed Kiva to streamline its identity management processes, reduce login friction, and improve security. Okta's integration tools enabled Kiva to implement single sign-on (SSO) across its platform, facilitating corporate philanthropy and engagement. The Customer Identity Cloud also provided built-in protection against credential stuffing attacks, reducing the need for custom solutions and freeing up engineering resources.
Operational Impact
Quantitative Benefit
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