RingCentral > Case Studies > Lakeview Professional Services: Streamlining Communication with IoT

Lakeview Professional Services: Streamlining Communication with IoT

Applicable Industries

Cement
Telecommunications

Applicable Functions

Maintenance

Use Cases

Construction Management
Onsite Human Safety Management

Services

System Integration

About The Customer

Lakeview Professional Services is a human resource management company that provides accounting, consulting, and safety services for residential construction companies. The company, founded in 1975, is based in Corona, CA, and has been a family-owned business since its inception. Lakeview has 130 office employees spread across six different locations and hundreds of remote construction employees in three states: California, Nevada, and Arizona. The company was previously using an outdated Nortel PBX system for communication, which was proving to be expensive and difficult to maintain.

The Challenge

Lakeview Professional Services, a human resource management company, was facing significant challenges with its outdated Nortel PBX system. The system, dating back to the 1990s, had become difficult and expensive to maintain, requiring an external technician for all servicing. The voicemail system was also problematic, relying on a hard drive that needed frequent replacement. To convert phone signals to IP traffic for remote sites, Lakeview had to use MCK units, which were costing the company $1,500 a month. These units eventually became outdated and useless. The company, with 130 office employees spread across six locations and hundreds of remote construction employees in three states, needed a more efficient and cost-effective communication solution.

The Solution

Lakeview's Vice President, Jerry Crowther, decided to switch to RingCentral, a cloud-based phone system, after witnessing its effectiveness in another business. The transition to RingCentral was smooth, despite the dispersed nature of Lakeview's employees and offices. Once the numbers were transferred to RingCentral, the old PBX system was shut down, and everyone started using their new RingCentral phones. Although there was a learning curve, the employees eventually adapted to the new system. With all six of Lakeview's offices now connected on one phone system, communication has become faster and easier. The Auto-Receptionist feature, along with each employee having a direct line, has reduced waiting times and improved efficiency.

Operational Impact

The switch to RingCentral has significantly improved Lakeview's communication system. The cloud-based phone system has not only made communication faster and easier but also more reliable. The Auto-Receptionist feature and direct lines for each employee have reduced waiting times, leading to more efficient communication. Employees and customers alike are spending less time waiting and more time talking to the person they are trying to reach. The company now has a reliable phone system that is also cost-effective, thanks to RingCentral.

Quantitative Benefit

Lakeview is saving $2,300 a month with RingCentral
The company was previously spending more than $2,300 a month just for line access with the old PBX system
The company no longer has to spend $1,500 a month on MCK units