Leading Auto Glass Company Lynx Services Finds Ingres Open Source Database Unbreakable
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ingres Database
- Ingres ABF development tool
Tech Stack
- Open Source Database
- Electronic Data Interchange (EDI)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Database Management & Storage
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Automotive
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Track & Trace of Assets
- Fleet Management
Services
- Data Science Services
- Software Design & Engineering Services
About The Customer
Lynx Services is a wholly owned subsidiary of Pittsburgh, Pennsylvania-based PPG Industries. It is the market leader in auto glass claims management, managing more than 3 million claims each year. Lynx Services processes three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company coordinates the repair by obtaining coverage from the owner’s insurance company, assisting the insured with identifying an auto glass installer, and administering the invoicing and payment process.
The Challenge
Lynx Services, a market leader in auto glass claims management, required a high availability, transaction-processing oriented database solution that would enable it to process claims for its clients 24x7. The solution needed to be reliable, easy to use, and able to scale as the company grew. The company manages more than 3 million claims each year, processing three types of claims for insurance clients – auto glass claims, first notice of loss claims, and auto physical damage claims. The company needed a database that could handle this volume of transactions and provide high availability and quick transactional processing.
The Solution
After evaluating the leading database solutions, Lynx Services selected the Ingres Database. The company transitioned to an open source version of the Ingres Database within the last year. The open source model allows Lynx Services to pay by the type of support they choose rather than by CPU. The company uses the Ingres ABF development tool for creating and maintaining its auto glass claims applications. The Ingres Database provides high availability, quick transactional processing, and an easy deployment language that helps Lynx Services manage more than 3 million claims annually.
Operational Impact
Quantitative Benefit
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