Lenovo Benefits From JDA Short-Term Consulting
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- JDA Factory Planner
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Electronics
Applicable Functions
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Predictive Replenishment
Services
- System Integration
- Training
About The Customer
Lenovo is a US$34 billion personal technology company that serves customers in more than 160 countries. The company is dedicated to exceptionally engineered PCs and mobile Internet devices. Lenovo's business is built on product innovation, a highly efficient global supply chain, and strong strategic execution. The company was formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division. Lenovo develops, manufactures, and markets reliable, high-quality, secure, and easy-to-use technology products and services.
The Challenge
Lenovo, a $34 billion personal technology company, was seeking to increase the reporting accuracy and efficiency of the sales-order planned ship date functionality within JDA Factory Planner. The company wanted to automate manual processes to enhance productivity and needed on-site assistance to support their information technology (IT) department in solving key issues. Lenovo operates in more than 160 countries and is dedicated to exceptionally engineered PCs and mobile Internet devices. The company's business is built on product innovation, a highly efficient global supply chain, and strong strategic execution.
The Solution
Lenovo engaged with JDA Short-Term Consulting on a project-by-project basis. The consulting service provided guidance from product experts, consultants, technicians, and operations specialists. They utilized state-of-the-art processes and tools to diagnose issues quickly, typically resolving them in 10 days or less. This approach effectively supplemented Lenovo’s internal IT department, reducing the workload for the order execution business team. It also improved reporting accuracy and removed bottlenecks related to the current business process.
Operational Impact
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