RingCentral > Case Studies > Lindamood-Bell Enhances Communication with RingCentral for Google Integration

Lindamood-Bell Enhances Communication with RingCentral for Google Integration

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing
Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Education
Telecommunications

Use Cases

Personnel Tracking & Monitoring

Services

Cloud Planning, Design & Implementation Services
Training

About The Customer

Lindamood-Bell Learning Processes is a company that has been helping children and adults strengthen sensory-cognitive functions for over 25 years. The company assists individuals in overcoming learning challenges including dyslexia, attention deficit hyperactivity disorder, central auditory processing disorders, and autism spectrum disorders. Lindamood-Bell hosts private sessions at its learning centers to help students improve their skills. The company operates learning centers across 25 states in the United States and has international locations in Asia, Australia, Brazil, Canada, Switzerland, and the United Kingdom.

The Challenge

Lindamood-Bell, a company that helps children and adults improve language processing, faced a significant challenge in maintaining effective communication across its numerous locations. The company operates learning centers across 25 states in the United States and has international locations in Asia, Australia, Brazil, Canada, Switzerland, and the United Kingdom. During the summer months, the number of Lindamood-Bell’s learning centers grows from 60 to 100. The seasonal locations had to rely on mobile phones, which left customers without a consistent point of contact. This inconsistency in communication was a source of frustration for customers. Additionally, the IT staff at Lindamood-Bell sought a solution that would simplify the lives of employees and increase efficiency.

The Solution

To address these challenges, Lindamood-Bell turned to cloud services. The company began using Google Chromebook™ computers as a cost-effective cloud computing solution. They also migrated other business services to the cloud and chose RingCentral as their cloud communications solution. With RingCentral for Google, Lindamood-Bell was able to integrate RingCentral Office® with their Google ecosystem, optimizing communication. This integration allowed staff to interact more easily with customers and internal team members. Features such as Call Forwarding and call groups ensured that customers could reach the right employees. Employees also gained the ability to manage their own settings, reducing the need for IT support. RingCentral’s user-friendly system increased efficiency for both users and administrators.

Operational Impact

The integration of RingCentral for Google has provided Lindamood-Bell with a reliable solution that gives the IT staff peace of mind. The IT team can now set up seasonal locations and satellite offices with ease. Users have the flexibility and freedom to remain reachable by customers and colleagues, regardless of their location. The robust call-handling features of RingCentral have alleviated the frustration of inconsistent contact points for customers. The user-friendly system has increased efficiency for both users and administrators, reducing the need for IT support and making employees' lives easier.