LogicMonitor Streamlines Onboarding Process for Logicalis
Technology Category
- Sensors - Level Sensors
Use Cases
- Behavior & Emotion Tracking
- Leakage & Flood Monitoring
About The Customer
Logicalis is a global information and communications technology (ICT) Infrastructure and Service provider (MSP). With a workforce of 6,500 employees, the company offers a wide range of services including Cloud, SD Wan, Containers, DB’s and more to their customers around the world. Logicalis operates in a highly competitive industry, where efficient service delivery and time to value are critical factors for success. Prior to implementing LogicMonitor, the company faced challenges with a lengthy and inconsistent onboarding process.
The Challenge
Logicalis, a global information and communications technology (ICT) Infrastructure and Service provider (MSP), was facing a significant challenge in their customer onboarding process. The company offers a wide range of services including Cloud, SD Wan, Containers, DB’s and more to their customers around the world. However, the onboarding process was lengthy and complex, often taking up to a month to complete. The process involved level 1 engineers manually deploying and configuring devices, with heavy reliance on Level 2 or 3 engineers for advice on thresholds. This time-consuming process led to many inconsistencies and gaps in monitoring, as well as a delay in time to value, a critical factor in the highly competitive MSP industry.
The Solution
To address these challenges, Logicalis began using LogicMonitor’s discovery function to deploy and automatically apply data sources. This eliminated the manual work for the L1 engineering team, streamlining the onboarding process. In addition, Logicalis leveraged the out-of-the-box thresholds provided by LogicMonitor to reduce their reliance on L2 and L3 teams. This approach dramatically reduced the risk of things slipping through the cracks during configuration. The use of LogicMonitor's discovery function and out-of-the-box thresholds not only simplified the onboarding process but also improved the quality of service delivery.
Operational Impact
Quantitative Benefit
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