Louisiana State University's Partnership with LogicMonitor for Enhanced IT Infrastructure
Technology Category
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Sensors - Temperature Sensors
Applicable Industries
- Buildings
- Education
Use Cases
- Smart Campus
- Time Sensitive Networking
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Louisiana State University, located in Baton Rouge, Louisiana, is a large academic institution with 35,000 students and over 250 buildings. The university operates a Network Operations Center (NOC) that runs 24/7, 365 days a year, ensuring smooth operations for staff and students. The university has been transitioning towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud. The NOC team, led by Ethan Bateman, is responsible for maintaining 100% connectivity and uptime across the large environment, particularly during the significant network spike experienced every August when students return to campus.
The Challenge
Louisiana State University (LSU), with its 35,000 students and over 250 buildings, operates a Network Operations Center (NOC) that runs 24/7, 365 days a year. The university experiences a significant network spike every August when students return to campus. The cyclical nature of this demand presents challenges for the NOC team, who are expected to provide 100% connectivity and uptime across a large environment. To improve visibility and provide a more proactive monitoring experience, LSU needed a unified observability platform that could handle their growing hybrid environment, quick anomaly detection, and automation. As LSU moved towards a modern hybrid IT infrastructure, with some resources remaining on-premises and others in the cloud, the team needed to ensure that their business was functioning properly, getting ahead of any bottlenecks, and delivering top quality service.
The Solution
LSU partnered with LogicMonitor for a holistic, modern approach to monitoring. LogicMonitor’s SaaS-based approach and unified display provided the NOC team with much-needed visibility into their modern hybrid IT environment, allowing them to anticipate potential issues before they arose. This proactive approach reduced downtime and allowed the team to engage in more value-add operations for their organization. They were able to assist the Engineering and Architecture teams with lifecycle upgrades, install and configure new switches for their Technical Architecture Group, and support strategic initiatives for the institution. Furthermore, accurate root cause analysis helped LSU to quickly identify and escalate issues to the proper administrators for speedy resolution.
Operational Impact
Quantitative Benefit
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