Managing heating, ventilation, and air conditioning tech and services with Resco Cloud
Customer Company Size
Startup
Region
- Europe
Product
- Resco Cloud
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Professional Service
Applicable Functions
- Field Services
Use Cases
- Remote Asset Management
- Condition Monitoring
Services
- Cloud Planning, Design & Implementation Services
About The Customer
innogy Solutions s.r.o. is a company that provides unique heating, ventilation, and air conditioning (HVAC) management technologies and services to enterprises and business customers. The company's solutions help to optimize energy efficiency and property comfort while reducing operating costs. innogy Solution’s goal is to deliver state-of-the-art HVAC solutions for greener buildings through passion for innovation, quality, and customer satisfaction. The company is a private limited company operating in the professional services industry. It is a small organization with a size of 10 employees and is headquartered in Roznavska 1 831 04 Bratislava Slovak Republic.
The Challenge
innogy Solutions, a provider of HVAC management technologies and services, was facing challenges with their data storage and access. Their service records, manuals, photo documentation, and other vital information were stored on a local company server, making it difficult for field technicians to access the information they needed. Additionally, customer contact information was scattered across various platforms, making it difficult to manage. The company was looking for a comprehensive solution that would allow them to store, manage, and access their business information effectively. They also wanted to reduce the use of paper forms and digitize their work processes.
The Solution
After comparing their requirements against various available solutions, innogy Solutions decided to implement Resco Cloud. This solution allowed them to bring together essential data “under one roof” and make it accessible also to field technicians. innogy Solutions now has their evidence of machinery, service activities, customer and contact details all within a single cloud-based system. Furthermore, the Resco mobile app, which is a part of the solution, enables service technicians to access and update required information in any situation, and always deliver exceptional customer service. innogy implemented Resco Cloud themselves, only with the assistance of Resco’s reliable support team. To extend their system with Resco Inspections and Routes functionality, Resco has also helped Innogy to select an established implementation partner, who will assist them with developing the project even further.
Operational Impact
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