Medallia streamlines onboarding with Mindtickle
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Mindtickle
Tech Stack
- Salesforce
- Workday
- Highspot
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Employee Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Software
Applicable Functions
- Human Resources
- Sales & Marketing
Services
- Training
About The Customer
Medallia is a market-leading SaaS experience management platform based in San Francisco, California. Founded in 2001, the company has grown to over 1,500 employees. Medallia's proprietary AI technology provides actionable customer experience insights and supports over 1,000 leading global brands. The company has published 761 onboarding modules across 110 series. Medallia's professional services, customer success, and marketing teams all benefit from the same content.
The Challenge
In summer 2020, Medallia was ready for a new Learning Management System (LMS). Its current tool was on its way out, and Medallia was ready for a new solution to better support and streamline its sales onboarding process. The company was looking for a tool that offered more functionality than the other tools they were considering. The challenge was to find a solution that could effectively manage the onboarding process for a large company with frequent promotions, new hires, and exits.
The Solution
Medallia chose Mindtickle as its new LMS. The company worked closely with Mindtickle support to upload its core program and create the framework, hierarchy, course-naming conventions, and data map for its Workday import. The company also worked hard to create new courses compiled from the aforementioned presentations. This upfront work ensured the entire project’s success. Mindtickle’s automated hierarchy and autodeprovisioning features were other gamechangers, as org charts can be difficult to manage in a large company with frequent promotions, new hires, and exits. On the user side, Mindtickle has made it easier and more engaging for sellers to learn with bite-sized information modules that are more easily digestible.
Operational Impact
Quantitative Benefit
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