Meeting CIO Requirements for Enhanced eBanking Visibility and Security
Customer Company Size
Large Corporate
Region
- Asia
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® Certified InfiniStreamNG® Software appliances
- nGenius® Packet Flow Operating System (PFOS)
Tech Stack
- Data Center
- Private Cloud
- eBanking Applications
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Fleet Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
The customer is an Asian financial services leader that has achieved global recognition for their retail, corporate, and investment banking products. The company's executive leadership has adopted digital financial technology (fintech) innovations to enhance their business operations efficiency, reduce risk, ease regulatory evidentiary compliance, and expand eBanking offerings to their millions of customers during the global pandemic. The company's Chief Information Officer (CIO) had several top-of-mind concerns associated with ongoing data center operations and digital transformations.
The Challenge
The Asian financial services leader was facing several challenges associated with ongoing data center operations and digital transformations. The CIO was concerned about improving visibility, security, and real-time monitoring of Internet and Mobile eBanking applications that were increasingly used by millions of customers for their transactions. The bank was also planning to migrate certain on-premises data center operations and application workloads to a private cloud environment. The CIO wanted to maximize metadata-based analytics to improve Network Operations (NetOps) and Security Operations (SecOps) productivity and collaboration. The existing vendor tools for network performance monitoring and packet broker functionality were neither integrated, nor equipped to support the CIO’s nearterm initiatives.
The Solution
The bank transitioned to an integrated NETSCOUT solution that leveraged the nGeniusONE® Service Assurance platform, NETSCOUT® Certified InfiniStreamNG® Software appliances, and nGenius® Packet Flow Operating System (PFOS) for Certified 5000 Series Packet Flow Switch. The nGeniusONE® Service Assurance platform provided real-time “single pane of glass” views into application, network, and business services delivery across the data center and private cloud environments necessary for proactive management of user experience quality, as well as executive-level reporting, troubleshooting, and trend analysis. The NETSCOUT Certified InfiniStreamNG (ISNG) software appliances were deployed at two data centers to support 40GB network speeds. The ISNG appliances used patented Adaptive Service Intelligence® (ASI) technology to generate the NETSCOUT smart data required for continuous and uniform visibility across the bank’s on-premises data center and private cloud environments.
Operational Impact
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