Mercer's Use of Tableau for Business Intelligence
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Tableau Desktop
- Tableau Server
Tech Stack
- Data Visualization
- Business Intelligence
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Services
- Software Design & Engineering Services
About The Customer
Mercer is a global consulting, outsourcing, and investments company that is the global leader for trusted HR and financial advice, products, and services. The company provides services to help organizations meet the needs of a changing workforce. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people.
The Challenge
Mercer, a global consulting, outsourcing, and investments company, was looking for tools to improve the graphical capabilities of their dashboards. The existing in-house products were not keeping up with the times. The company was transitioning from a P&L-centric business to focusing more on clients and client profitability. This shift required dealing with a much larger dataset and providing leadership with a high-level view of the data, directing them where to focus. This need necessitated a more interactive, graphical tool rather than a simple PDF listing of information on a report.
The Solution
Mercer adopted Tableau for its data visualization needs. They started with a couple of desktop licenses and began building standalone dashboards to demonstrate the product's capabilities to senior executives. As interest grew, they rapidly expanded from a few desktop licenses to rolling out secured dashboards to 300 top leaders of the firm within a year or two. They evolved from a desktop view to a server view and started to push analyses out to the server. One of the early tools they built using Tableau was a productivity analysis tool that allowed business leaders to go from a business total view of utilization down to individual employees within three clicks. This tool provided a holistic view of what was happening at a high level all the way into the details.
Operational Impact
Quantitative Benefit
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