Merseyrail Enhances Passenger Experience with Arista Networks' Cognitive WiFi Solution
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Arista Cognitive WiFi
- Arista CloudVision
- Arista WIPS
Tech Stack
- Cloud-managed WiFi
- Tri-radio Access Points
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Networks & Connectivity - WiFi
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Smart City Operations
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Merseyrail is an urban network of vital importance to the transport infrastructure of Liverpool and its surroundings. It is one of the most punctual and reliable railway networks in the UK, with consistently high scores for customer satisfaction. On an average weekday, Merseyrail runs 800 trains and carries over 100,000 passengers. The network consists of 67 stations. Six of these are underground and connect the city-center, which is a hub for work, education and shopping. Merseyrail is a 50-50 joint venture between Serco and Abellio.
The Challenge
Merseyrail, a UK-based railway network serving the Liverpool area, was seeking to keep up with ever-growing passenger demand for WiFi access. The challenge? Merseyrail needed to provide WiFi to riders not only in their aboveground stations, but also to passengers traveling below ground as well. Considering Merseyrail is one of the most heavily utilized railway networks in the UK, carrying approximately 110,000 passengers each weekday, this was going to be no small challenge.
The Solution
After a successful trial at Merseyrail’s head office, Arista was asked to roll out its robust Cognitive WiFi to its prized city center railway stations. Already Arista CloudVision customers, Merseyrail was ready to combine the security features of Arista’s industry-leading WIPs and federal-grade security measures, including PCI/DSS compliance with Arista’s scalable, intelligent cloud-managed WiFi solution. The results have been immediate and impactful. The lean Merseyrail IT team can now oversee their geographically dispersed network from the central office. Arista’s Access Points (APs) monitor and troubleshoot the network, alerting the IT team of any network anomalies. Arista’s Cognitive WiFi can discover network problems and fix them without any IT team intervention, introducing a self-driving, self-healing network. Because Arista’s tri-radio APs can act as a client, the IT team no longer has to be dispatched for onsite server management, saving precious time and money. For passengers who expect pervasive and pristine guest WiFi, the upgrade has meant reliable WiFi that follows them on their journey. Given the success of the WiFi upgrade, Merseyrail is now considering introducing Arista Networks APs at all stations to ensure the best possible WiFi experience for their riders.
Operational Impact
Quantitative Benefit
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