Microsoft helps Robert Walters create a modern workplace for a mobile workforce
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- Azure
- Dynamics 365
- Microsoft 365
- Microsoft Teams
- Surface Pro
Tech Stack
- Azure
- Dynamics 365
- Microsoft 365
- Power BI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Remote Collaboration
- Digital Twin
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
About The Customer
Robert Walters is a specialist professional recruitment business that operates globally, helping businesses find top professionals and supporting career development for professionals and executives across diverse markets. Established in 1985, the company has experienced rapid growth by leveraging advanced tools and technologies to support its workforce. With a corporate size of over 10,000 employees, Robert Walters is committed to maintaining high-quality service and operational efficiency. The company emphasizes the importance of equipping its consultants with the necessary tools to perform their roles effectively, particularly in a mobile and flexible work environment. This focus on quality and innovation has been a driving force behind their success in the competitive recruitment industry.
The Challenge
Robert Walters, a global specialist professional recruitment business, faced challenges in enabling their consultants to work effectively while on the move. The company needed to establish a modern workplace that would allow their staff to perform their duties flexibly and efficiently, regardless of location. The existing setup did not fully support mobile work, which was crucial for consultants who spent significant time with clients and candidates. The need for a seamless transition to remote work became even more pressing with the onset of the COVID-19 pandemic, which required businesses to adapt quickly to new working conditions. Robert Walters sought a solution that would not only enhance mobility but also integrate their IT and back-office functions to streamline operations and improve the overall employee and customer experience.
The Solution
To address the challenges of enabling a mobile workforce, Robert Walters partnered with Microsoft to implement a comprehensive suite of products and services. By equipping all staff with Microsoft Surface devices, the company ensured that employees could work flexibly and efficiently, whether in the office or remotely. The Surface devices, capable of functioning as both tablets and laptops, provided the versatility needed for consultants to engage with clients and candidates on the move. Additionally, Robert Walters adopted Microsoft 365 applications, including Microsoft Teams for video conferencing, to facilitate seamless communication and collaboration across the organization. The integration of Dynamics 365 Customer Service, Finance, and Human Resources further streamlined IT and back-office functions, enhancing the overall operational efficiency. Power BI was utilized to deliver insights and intelligence products to clients, receiving positive feedback for its detailed reporting capabilities. This end-to-end Microsoft solution transformed Robert Walters into a digital company, enabling a smooth transition to remote work during the COVID-19 pandemic and supporting the company's strategic goals.
Operational Impact
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