RingCentral > Case Studies > Midwest Freight Systems Enhances Real-Time Communication with RingCentral Glip

Midwest Freight Systems Enhances Real-Time Communication with RingCentral Glip

Technology Category

Functional Applications - Transportation Management Systems (TMS)
Networks & Connectivity - 5G

Applicable Industries

Buildings
Transportation

Applicable Functions

Logistics & Transportation
Maintenance

Use Cases

Driver Performance Monitoring
Personnel Tracking & Monitoring

About The Customer

Midwest Freight Systems is a mid-sized trucking and logistics company with about 300 employees. The company has 250 trucks and 700 trailers, plus its own third-party logistics service and a truck repair division. The company handles shipments within the US and Canada, but its operations extend beyond these borders. It has built its business partly on the strength of an offshore operation in Bosnia that takes the lead on bidding for contracts. Midwest Freight also has a customer service call center in the Philippines. The company's headquarters is an 180,000 square foot facility in Warren, Michigan, with more than 16 acres of secured parking.

The Challenge

Midwest Freight Systems, a trucking and logistics company, was facing challenges in maintaining efficient communication and collaboration among its employees spread across different locations. The company, with its headquarters in Warren, Michigan, and operations in Bosnia and the Philippines, was struggling with its existing online chat room product. The software was inefficient in notifying users about new messages and supporting long-running conversations. Messages would disappear every couple of weeks, causing significant communication gaps. The chat room alone was not sufficient to support close collaboration between employees, whether they were in the same office or on opposite sides of the world. The company was in dire need of a solution that could streamline communication and collaboration, making it more efficient and effective.

The Solution

Midwest Freight Systems adopted RingCentral Glip, a unified team collaboration workspace, as part of their RingCentral Office subscription. This platform allowed the company's staff to communicate better while spending less time on the phone. The platform's messaging feature made the business run more smoothly, and when a phone call was required, that option was just a click away. The company also used RingCentral Glip for task management, which allowed them to organize work more efficiently. The online workspace was organized into Glip Teams, separating communication and collaboration by business function. This helped in avoiding confusion and duplicate work. The company also started using Glip Tasks for organizing and assigning work, making it clear who was responsible for getting the work done and when it must be completed.

Operational Impact

The implementation of RingCentral Glip has significantly improved the operational efficiency of Midwest Freight Systems. The platform has not only enhanced communication among the staff but also streamlined task management. The separation of communication and collaboration by business function has reduced confusion and made it easier for the right people to pay attention to the right tasks. The use of Glip Tasks has made work assignment more efficient, reducing confusion and duplicate work. The platform has also proved to be an effective tool for crisis management, such as rerouting trucks and replacing drivers in case of emergencies. On a routine basis, the Operations team uses Glip Tasks to map out their master plan for the day and make specific assignments, thereby keeping the transportation business moving smoothly.

Quantitative Benefit

RingCentral Glip probably saves every user 30 minutes to an hour per day by streamlining communications and clarifying tasks.
Midwest Freight has about 40 active users on RingCentral Glip, most of whom are in one of the two offshore locations, coordinating their work with 10 administrative staff members at headquarters.