Technology Category
- Infrastructure as a Service (IaaS) - Private Cloud
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Material Handling Automation
Services
- Testing & Certification
About The Customer
Migros Bank is a Swiss bank founded in 1958. It has over 70 branches in Switzerland and serves more than a million customers. The bank was founded on the principle of putting people first and helping customers make better financial decisions with fast, easy, and human banking. As the market has become more digitalized, the bank has aimed to bring more of its customers online, while still reflecting its values by providing reliable and intuitive digital banking services. These services are powered by applications built on a hybrid technology stack, including an on-premises private cloud environment running on Kubernetes and RedHat OpenShift, as well as a legacy mainframe.
The Challenge
Migros Bank, a Swiss bank with over a million customers, was founded on the principle of providing fast, easy, and human banking. As the market became more digitalized, the bank aimed to bring more of its customers online while maintaining its values by offering reliable and intuitive digital banking services. These services were powered by applications built on a hybrid technology stack, including an on-premises private cloud environment running on Kubernetes and RedHat OpenShift, as well as a legacy mainframe. The complexity of this hybrid technology stack made it challenging for Migros Bank to understand how backend changes impacted front-end experiences on its digital banking platforms, including critical processes such as customer onboarding and e-banking. The bank's services relied on multiple third-party applications and its own in-house software, but these remained a 'black box.' Migros Bank needed end-to-end visibility across its entire application stack for effective collaboration internally and with external suppliers to find solutions when problems arose.
The Solution
Migros Bank needed a platform that could provide end-to-end visibility by consolidating all observability data, including from third-party applications and all user devices, in one place to drive fast, informed decisions. After surveying the market, the bank chose Dynatrace for its easy deployment, real-time discovery, and all-in-one platform that could serve as a continuous and consistent source-of-truth and empower DevSecOps and business teams to collaborate more effectively. The immediate impact of these benefits led the bank to use Dynatrace elsewhere in the business, such as leveraging its automation capabilities to improve the quality and speed of releases. Dynatrace provided end-to-end visibility into the applications and infrastructure underpinning Migros Bank’s digital services. This enabled teams to connect the dots visually across every touchpoint between users and backend code, as well as third-party software, so they could proactively optimize services and improve onboarding processes to boost conversions.
Operational Impact
Quantitative Benefit
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