Milford Police Department Improves Efficiency
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- NAVEX Global’s PolicyTech
Tech Stack
- Policy Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Security & Public Safety
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
About The Customer
The Milford Police Department (MPD) is based in Connecticut and was founded in 1915. It has grown from six officers to over 150 employees and volunteers. The department provides policing services to more than 53,000 people and has various subdivisions including administrative services, a crime prevention unit, identification bureau, investigative services, marine patrol/ dive team, narcotics and vice squad, patrol, special response team (SRT), state certified training academy, traffic services, and a youth bureau. Each of these subdivisions has its own policies and procedures that must be maintained to ensure state accreditation.
The Challenge
The Milford Police Department (MPD) was struggling with an outdated policy and procedure management system that relied heavily on paper folders. This made it difficult for officers to locate documents and determine if they were current. The system was not in line with state accreditation standards, which required a more efficient and organized method of managing policies and procedures. The department needed a solution that would allow them to easily access, track, and archive their policy documents.
The Solution
After comparing several database and software solutions, MPD chose NAVEX Global’s PolicyTech policy management software. This software allowed the department to move their policies from paper folders to a centralized electronic database that was easily accessible from any computer. The software also had an archive function that saved each version of every document for later reference. The software's tracking features ensured that each employee had read and understood the department policies and procedures that applied to their job. The software also automatically archived old policies when a new version was issued.
Operational Impact
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