Military Branch Optimizes Availability and Security of Application Services
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- InfiniStreamNG™ software
- vSTREAM™ virtual appliances
- nGenius®PULSE with 3000 series nPoint sensors
- Software-based nGenius 5000 series Packet Flow Switches
Tech Stack
- Amazon AWS GovCloud
- Amazon Virtual Private Cloud (VPC)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Public Cloud
- Infrastructure as a Service (IaaS) - Virtual Private Cloud
Applicable Industries
- National Security & Defense
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Cybersecurity
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
The IT and Security operations teams for this branch of the United States Military has a difficult mission – to ensure the security, performance, and availability of their application services around the world. For this branch of the military, hundreds of thousands of active-duty personnel and ready reservists, along with many thousands more civilian employees deployed in global locations that are often difficult to reach, all depend on this IT and SecOps team for seamless, secure communications. The criticality of swift, unencumbered communications to and from these service people and locations cannot be overstated, particularly considering that the safety and protection of US citizens may be in the balance. Personnel of the military branch depend on their networked applications for all sorts of purposes from simple email, voice services, and video conferencing (unified communications & collaboration – UC&C), to enterprise resource planning (ERP) for ordering and delivering all their equipment, uniforms, food, and other supplies, just to highlight a few important services.
The Challenge
The branch of the United States Military was engaged in a major, multi-year data center and digital transformation initiative that touched many aspects of their infrastructure design. With multiple major data centers, 100 remote facilities, migration of key services to Amazon AWS GovCloud, as well as thousands of remote users, providing consistent high-quality availability to critical application services was no small task. Broad, comprehensive, end-to-end application visibility was needed to identify and troubleshoot disruptions, track performance before, during, and after migrations to new data center technologies and /or to the cloud, map service dependencies, and trend end-user experience from all their global locations to the data centers and cloud services to ensure uniformity in security and quality service delivery.
The Solution
The military branch selected the following components for a comprehensive solution to focus on key capabilities and functions: nGeniusONE Service Assurance platform and NETSCOUT Certified InfiniStreamNG 9000 series Software Appliances monitoring the north-south traffic flows throughout the highspeed data center, vSTREAM virtual appliances deployed in the AWS GovCloud, Software-based nGenius 5000 Packet Flow Switches forwarding and distributing networked packet-based traffic to downstream tools, and nGeniusPULSE with 2000 and 3000 nPoint sensors deployed to their nearly 100 remote locations to measure, evaluate, troubleshoot, and understand issues impacting end-user experience. On-site engineers (OSEs), that are part of NETSCOUT’s premium services program, have been contracted to assist in deployment, operation, and ongoing analysis of NETSCOUT solutions.
Operational Impact
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