Mitie's Transformation: Enhancing Incident Reporting and Reducing Injury Time with EcoOnline
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Buildings
- Cement
Applicable Functions
- Facility Management
Use Cases
- Inventory Management
- Onsite Human Safety Management
About The Customer
Mitie is a multi-industry company based in the United Kingdom. Founded in 1987, the company has grown through acquisitions and now employs over 77,500 people. Mitie provides a diverse range of business services, including facilities management, property management, energy solutions, and healthcare. In 2017, Mitie recognized the need to transition to a more modern software solution to meet the increasingly diverse needs of its business. The company's multi-faceted nature necessitated an EHS solution that could cater to the demands of various sectors, taking into account both its own systems and control measures and those of its clients.
The Challenge
Mitie, a multi-industry company based in the UK, faced several challenges due to the diverse nature of its business. The company needed an Environmental, Health, and Safety (EHS) solution that could cater to the demands of various sectors. Mitie not only had to implement systems and control measures from its perspective but also had to consider the controls and processes of its clients. The existing processes and systems did not support the Quality, Health, Safety, and Environment (QHSE) team in fostering a safety culture within the business. Incidents were managed through a centralized phone line in a linear process, and operation management was more focused on form filling rather than managing QHSE data in source systems. Furthermore, due to a low rate of input, it was challenging to measure Key Performance Indicators (KPIs), and the QHSE team lacked sufficient data to make strategic safety decisions confidently.
The Solution
Mitie found its solution in EcoOnline, a modern, software-as-a-service (SaaS) platform that caters to organizations across industries. The platform's single-code base application offers configuration, not customization, making it an ideal fit for Mitie's multidimensional business. To increase engagement, Mitie adapted its processes to include new ways of working. The company moved to a model where end users report incidents, near misses, and hazards directly onto the platform. Integrated action tracking allowed actions to be easily assigned and tracked through to completion. This approach increased engagement with the system and improved the safety culture at Mitie. EcoOnline also enabled Mitie to better measure and report on their KPIs. The QHSE team could understand the broader picture of their health and safety ecosystem. Mitie used a suite of dashboards and reports for daily reporting and integrated the platform with Microsoft Power BI for deep data analysis.
Operational Impact
Quantitative Benefit
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