Anvyl > Case Studies > More Time = More Money How COOLA Improved Margins and Efficiency with Anvyl

More Time = More Money How COOLA Improved Margins and Efficiency with Anvyl

Customer Company Size

Mid-size Company

Region

America

Country

United States

Product

Anvyl
NetSuite ERP

Tech Stack

ERP
Supply Chain Management Software
Integration Software

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Cost Savings

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Application Infrastructure & Middleware - Data Exchange & Integration
Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Procurement
Business Operation
Logistics & Transportation

Use Cases

Inventory Management
Supply Chain Visibility
Predictive Replenishment
Remote Asset Management

Services

System Integration
Software Design & Engineering Services

About The Customer

COOLA is a popular skincare and suncare brand based in Carlsbad, California. The brand is known for its commitment to clean, eco-conscious products that promote health and happiness. COOLA has garnered a loyal customer base globally, thanks to its high-quality offerings. However, as the company scaled, it faced significant challenges in its supply chain management, which threatened its ability to meet growing demand efficiently.

The Challenge

Before Anvyl, COOLA’s supply chain information was fragmented. Purchase orders (POs) were created and emailed to suppliers, order statuses were manually tracked in spreadsheets, and important updates were communicated across multiple channels. Every change or revision to a purchase order – which happened 70% of the time – had to be manually updated across many systems, including their NetSuite ERP provider. For a company that issues more than 1,000 orders per year, shares over 5,000 files, and manages nearly 2,000 tasks, this inefficient approach took a toll on the team.

The Solution

While NetSuite is a best-in-class tool for managing day-to-day business activities, the truth is that most ERPs aren’t optimized for supply chain teams. This is where Anvyl comes in — bridging the divide between global supply chain teams, their suppliers, and their tech stack. In just 45 days, COOLA was up and running with their Anvyl x NetSuite integration. The integration allowed COOLA to centralize communication, improve collaboration, and enhance alignment throughout the order process. This transformation enabled COOLA to manage the same workload with significantly fewer staff, strengthen supplier relationships, and reduce the number of purchase order changes.

Operational Impact

COOLA improved supplier on-time performance by 28% from 2021 to 2022. On-time performance refers to shipments that shipped or arrived within their target timeframe, without delays.
With centralized communication, improved collaboration, and enhanced alignment throughout the order process, COOLA was able to manage what had previously taken four full-time supply chain coordinators with one as three of the four moved on to other opportunities.
95% of COOLA’s suppliers are now using Anvyl for more effective communication with a response rate of nearly 90%. This has led to COOLA receiving real-time updates from suppliers and team members without having to waste hours checking in on the status of orders and allowing them to transition through order milestones more efficiently.
Armed with end-to-end visibility and stronger supplier relationships, COOLA was able to reduce the number of purchase orders they needed to edit, change, or revise from 70% in 2021 to 60% in 2022. This reduced complexities and allowed the team to spend more time and resources on other important areas.

Quantitative Benefit