RingCentral > Case Studies > Motion Recruitment Partners Leverages RingCentral for Business Success

Motion Recruitment Partners Leverages RingCentral for Business Success

Technology Category

Networks & Connectivity - Cellular
Sensors - Infrared Sensors

Applicable Industries

Education
Telecommunications

Use Cases

Behavior & Emotion Tracking
Leakage & Flood Monitoring

Services

System Integration
Training

About The Customer

Motion Recruitment Partners is the parent company to a group of leading talent acquisition solution providers. Founded in 1989 and headquartered in Boston, Massachusetts, the organization was launched to empower employers by changing the way they acquire talent. The company's clients look to it for help with developing, implementing, and measuring best-in-class hiring processes that attract the hard-to-find talent they need to achieve their business goals. With 750 employees, Motion Recruitment Partners is a significant player in the talent acquisition industry.

The Challenge

Motion Recruitment Partners, a leading talent acquisition solution provider, was facing challenges with its legacy on-premise POTS system. The company, which relies heavily on a reliable, high-quality, scalable, and cost-effective phone system, found its existing system to be a hodgepodge of local hardware-based POTS lines connected to the copper network. This system was not scalable, was difficult to integrate, and was becoming burdensome to the IT staff. The company needed a simpler, more manageable, scalable, and reliable system to continue providing a great experience for its clients and to maintain and grow its broad network of relationships, which are critical factors for its success.

The Solution

Motion Recruitment Partners selected RingCentral as its solution after exploring various options. RingCentral's broad feature set and architectural roadmap aligned with Motion Recruitment Partners’ business requirements. The firm found RingCentral to be very responsive and committed to understanding its needs and to providing the training and support necessary to get and keep them up and running. RingCentral provides Motion Recruitment Partners with features that are important to its continuing business success. For instance, RingCentral Call Monitoring enables supervisors to assess recruiters' performance, coach them, and give them real-time advice to optimize the effectiveness of their calls. The Whisper functionality allows managers to do this in a way that’s unobtrusive to clients and candidates, which was not possible with the previous system.

Operational Impact

With RingCentral, Motion Recruitment Partners is confident it can continue doing business even in the event of major weather events or other natural disasters. This is because RingCentral’s cloud PBX is housed in bi-coastal, Tier 1 data centers and features multiple layers of redundancy, failover technology, physical and biometric security, encryption, system hardening, and 24/7 monitoring. The firm’s employees can use the RingCentral mobile app to make calls, send faxes or texts, and even host conference calls and online meetings using their smartphones, tablets, or RingCentral for Desktop on their laptops. If internet service is unavailable or low quality, the mobile app can use cellular voice and data networks. This ensures business continuity and uninterrupted service to clients.